Resort Host

AccorHotel; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

AccorHotel is seeking a Resort Host to deliver exceptional guest experiences from arrival to departure. You will greet guests, provide personalized assistance, and guide them to hotel amenities and services, ensuring a seamless stay with proactive problem-solving.

The role requires a polished appearance, strong communication, and the ability to work in a luxury environment. Experience in luxury hospitality and flexibility with shifts are essential.

Qualifications

• Minimum 2 years in luxury hospitality.
• Outstanding guest service and professional communication.
• Proficiency in English; Russian is a plus.
• Ability to multitask in a fast-paced environment.
• Flexible working hours.

Responsibilities

• Greet guests and provide personalized assistance.
• Offer tailored recommendations on dining, activities, and spa.
• Coordinate with housekeeping, concierge, and spa to fulfill requests.
• Maintain guest records and conduct courtesy calls.
• Handle guest inquiries or complaints professionally.

Skills

Guest services

Communication

English (fluent)

Russian a asset

Education

Hospitality diploma

Tools

Opera PMS

MS Office

Job description

Summary

The Resort Host is responsible for creating a positive first impression for guests by providing them with outstanding customer service throughout their stay. They greet guests offer personalized assistance provide information about the hotels amenities activities and services and ensure that all guest needs are met in a timely and professional manner. This role serves as a liaison between the guest and various hotel services ensuring that every guest experience is seamless and memorable by creating a welcoming atmosphere and anticipating guest needs from arrival to departure.

Responsibilities

• Demonstrates Banyan Trees brand service standards in all guest interactions.
• Escort guests and provide a brief orientation to the hotels facilities and services.
• Offer tailored recommendations based on guest preferences such as dining activities and spa services.
• Maintain open communication with guests ensuring all questions are answered and concerns addressed.
• Address guest inquiries or complaints in a timely professional manner and resolve any issues to the guests satisfaction.
• Liaise with other departments (Housekeeping Concierge Spa etc.) to ensure that any guest requests are fulfilled.
• Manage Accor enrolments and encourage guest enrolment to meet targets.
• Stay updated on all resort services amenities activities and promotions to offer accurate and up-to-date information to guests.
• Maintain knowledge of local attractions and events to share with guests.
• Conduct courtesy calls to in-house guests and maintain records.
• Perform daily credit limit checks for in-house guests.
• Stay updated on hotel information and local services including hours of operation promotions events and attractions.
• Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.

Experience

Qualifications :

• 2 years minimum experience in a similar capacity within a luxury hospitality environment.
• Must possess outstanding Guest services skills professional presentation and sophisticated communication skills.
• Proficient in English language (verbal & written) Russian language proficiency is an asset.
• Must be able to handle a multitude of tasks in an intense ever-changing environment while remaining calm and collective.
• Must be flexible in terms of working hours.
• A hospitality diploma is an asset.
• Computer literacy in Windows MS Office Suite and Opera PMS systems is recommended.
• Must have the ability to handle cash effectively and accurately.

Additional Information :

Why Join Us:

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support training and leadership necessary to excel in your role. Thats why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success

Remote Work :

No

Employment Type :

Full-time