Residence Concierge

The Lana; United Arab Emirates; On-site; AED 146,000 - 221,000; Full time

Job summary

A luxury hotel residence in the United Arab Emirates seeks a Residence Concierge to enhance guest experiences and oversee front office operations. The ideal candidate will have a guest-centric approach, excellent communication skills, and previous experience in similar roles. This position offers a competitive salary and generous perks including complimentary stays and private medical insurance.

Benefits

Competitive Salary Package

Complimentary stays with breakfast

50% off at bars and restaurants

Private Medical Insurance

Life Insurance

Flight Allowance every 24 months

Shared Company Accommodation

Company provided transportation

Uniform provided by the Company

Qualifications

• Previous experience as Residence Concierge / Guest Service Agent preferred.
• High level of English; additional languages are an advantage.
• Must manage multiple relationships and tasks effectively.

Responsibilities

• Contribute to the culture and philosophy of Dorchester Collection.
• Oversee front of house operation and greet residents and visitors.
• Motivate and train the team of Doormen and Lobby Hosts.
• Maintain communication between residents and The Lana team.
• Ensure alignment with other departments for smooth operations.

Skills

Guest centricity

Communication

Problem solving

Empathy

Cultural awareness

Job description

We are not just a collection of hotels and residences, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels and residences, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

What you’ll get

• Competitive Salary Package
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What you’ll do

• You will greatly contribute to the processes and activities that create and promote the Dorchester Collection culture, values and bring the Company Philosophy “We Care” to life ensuring our employees and guests receive nothing but the best experience.
• You will create real connections and meaningful relationships by utilizing collective intelligence from all sources.
• You will oversee the front of house operation of the Residence Lobby.
• You will greet residents, their family members and visitors as they arrive/depart, make them feel at home and ensure our residents receive nothing but the best experience.
• You will motivate, train, supervise, evaluate and counsel your team of Doormen, Lobby and Wellness Hosts.
• You will plan daily, weekly, monthly, and quarterly assignments for the Doormen and Lobby and Wellness Hosts.
• You will oversee, assist and support when necessary, all the Residents, their families and guests in the Lobby Lounge as well as on the Forecourt or on the Amenity level of The Lana Residences.
• You will maintain all written communication between residents and The Lana Residences team in a professional and courteous manner.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Residence Concierge you’ll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. Our Lobby Host must communicate with other departments in order to ensure the alignment remains.

The items shared are the essence of a day in the life of Residence Concierge but we’ll make sure you are provided with specifics on how we care for our Residences.

What you’ll bring

• You’ll bring your unique personality and passion to the role and the team.
• High empathy. Resilient. Guest centricity. Confident. Well spoken. Manage multiple relationships and tasks. Spirit of generosity. Passionate for the brand. Problem solver, quick on their feet. Curious and culturally aware. Proactively seek to connect. Goes above and beyond.
• Communication is what keeps our departments running perfectly. Our Residence Concierge must communicate with other departments in order to ensure the alignment remains.
• English is the primary language used in our residences. You can comfortably communicate in this language.
• Previous experience as Residence Concierge / Guest Service Agent is preferred. High level of English and additional languages are an advantage.

Job Location

United Arab Emirates

Location

Dubai

Our Hotels

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.

If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email [e-mail] so that we can discuss how we can support you through the process.

Reference

2025-5930

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