Reservations Team Lead - Guest Service & Revenue

Marriott Hotels Resorts; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hotel chain in Dubai is seeking a Reservations Supervisor to manage guest reservations and enhance guest satisfaction. The ideal candidate will have strong communication skills, experience in customer service, and be able to handle guest inquiries effectively. This position requires a high school diploma and at least one year of supervisory experience. Join a dynamic team and contribute to a welcoming environment for guests.

Qualifications

• Prior experience in customer service preferred but not necessary.
• 1 year of supervisory experience required.

Responsibilities

• Process all reservation requests via phone, fax, or mail.
• Assist and document special requests from guests.
• Comply with quality assurance standards.

Skills

Clear communication

Customer service orientation

Problem-solving skills

Teamwork

Education

High school diploma or G.E.D. equivalent

Job description

A global hotel chain in Dubai is seeking a Reservations Supervisor to manage guest reservations and enhance guest satisfaction. The ideal candidate will have strong communication skills, experience in customer service, and be able to handle guest inquiries effectively. This position requires a high school diploma and at least one year of supervisory experience. Join a dynamic team and contribute to a welcoming environment for guests.