Reservations Team Lead - Guest Experience & Revenue

RAFFLES; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A premier luxury hotel in Dubai is seeking an Assistant Reservations Manager to oversee the hotel’s booking operations. You will ensure efficient handling of reservations, support team training, and maintain high levels of customer service to optimize guest satisfaction. The ideal candidate has at least 3 years of experience in a similar role, preferably in a luxury setting, and understands the local culture.

Qualifications

• Minimum 3 years’ experience in Hotel or Resort as Reservations Supervisor.
• Luxury hotel or resort background preferred.
• Understands the local culture and has worked in the region.

Responsibilities

• Manage task checklists and confirm timely completion.
• Conduct training and evaluate staff performance.
• Coordinate with departments to enhance service delivery.
• Prepare and submit necessary reports monthly.

Skills

Creative Thinker

Calm Under Pressure

Leadership Excellence

Customer-Centric Mindset

Detail-Oriented

Education

Degree / Diploma in Training and Development or Hotel Management

Tools

Opera

Microsoft Office

Job description

A premier luxury hotel in Dubai is seeking an Assistant Reservations Manager to oversee the hotel’s booking operations. You will ensure efficient handling of reservations, support team training, and maintain high levels of customer service to optimize guest satisfaction. The ideal candidate has at least 3 years of experience in a similar role, preferably in a luxury setting, and understands the local culture.