Reservations Supervisor - Waldorf Astoria Ras Al Khaimah

Hilton Worldwide, Inc.; Ras al-Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hospitality company is seeking a Reservations Supervisor to oversee the Reservations Team at Waldorf Astoria Ras Al Khaimah. This role involves managing daily operations, leading customer interactions, and ensuring high occupancy levels. Candidates should possess strong organizational and IT skills, with a commitment to customer satisfaction. Join a company dedicated to delivering exceptional guest experiences.

Qualifications

• Good organisational and administration skills.
• Positive attitude and good communication skills.
• Commitment to delivering a high level of customer service.
• Confident telephone manner.
• High level of IT skills.
• Excellent grooming standards.

Responsibilities

• Oversee the Reservations Team operations.
• Manage telephone, fax and email enquiries.
• Work within seasonal and historical trends for maximum occupancy.
• Develop sales leads and respond to opportunities.
• Monitor customer satisfaction and resolve issues.
• Assist in recruiting and training the Reservations team.

Skills

Organisational skills

Communication skills

Customer service

IT skills

Education

Relevant degree or qualification in business discipline

Tools

Hotel property management systems

Job description

Job Description

Reservations Supervisor - Waldorf Astoria Ras Al Khaimah (HOT0C3KW)

Job Number

HOT0C3KW

Work Location

Waldorf Astoria Ras Al Khaimah, Vienna Street, Ras Al Khaimah 99999

Responsibilities

As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Supervisor will work with the Reservations Team to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist in the day‑to‑day operations of the Reservations Department
• Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
• Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
• Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
• Produce quotations and written confirmation to all clients
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
• Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
• Ensure bookings are guaranteed and no‑show charges/late cancellation charges are applied where appropriate, and Reservations policies and procedures are followed to ensure Guest satisfaction
• Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork
• Assist in the recruiting, managing, training and developing of the Reservation team

Qualifications & Experience

• Good organisational and administration skills
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Confident telephone manner
• High level of IT skills
• Excellent grooming standards

Preferred Qualifications

• Knowledge of the hotel property management systems
• Previous experience in the Reservations/Sales function within the hotel/leisure sector
• Relevant degree or other qualification in a business discipline

What it will be like to work for Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!