Reservations Specialist - Upsell & Guest Experience

Hilton Worldwide, Inc.; Ras al-Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company seeks a Reservations Agent for their location in Ras Al Khaimah. In this role, you will provide excellent customer service, manage room reservations, and collaborate with various departments to enhance operational efficiency. Candidates should have strong communication skills and a professional demeanor. Previous experience in a reservations environment is a plus.

Qualifications

• Previous experience in a reservations environment is an advantage.

Responsibilities

• Respond to enquiries professionally and personalize offers.
• Handle modification or cancellation enquiries from guests.
• Upsell higher room types and maintain guest relationships.
• Collaborate with other departments for operational efficiency.

Skills

Professional telephone manner

Excellent communication skills

Administration and organizational skills

Education

Tertiary qualifications or collegiate-level degree

Job description

A leading global hospitality company seeks a Reservations Agent for their location in Ras Al Khaimah. In this role, you will provide excellent customer service, manage room reservations, and collaborate with various departments to enhance operational efficiency. Candidates should have strong communication skills and a professional demeanor. Previous experience in a reservations environment is a plus.