Reservations Specialist - Guest Experience & Yield Growth

TALENTMATE; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury beach resort in Ras Al Khaimah is seeking an entry-level reservation assistant to manage room bookings and enhance guest experiences. Key responsibilities include handling incoming reservation requests, addressing guest complaints, and promoting loyalty programs. Ideal candidates will have excellent communication and sales skills. This full-time position offers an opportunity to grow in the hospitality industry.

Qualifications

• Ability to handle incoming and outgoing room reservation requests professionally.
• Skills to enhance guest loyalty and provide distinctive service.
• Experience in handling guest complaints efficiently.

Responsibilities

• Manage all incoming and outgoing reservation requests.
• Promote loyalty programs and hotel promotions to guests.
• Maintain guest history and manage booking information.

Skills

Communication skills

Sales skills

Job description

A luxury beach resort in Ras Al Khaimah is seeking an entry-level reservation assistant to manage room bookings and enhance guest experiences. Key responsibilities include handling incoming reservation requests, addressing guest complaints, and promoting loyalty programs. Ideal candidates will have excellent communication and sales skills. This full-time position offers an opportunity to grow in the hospitality industry.