Reservations Lead & Assistant Manager Luxury Hospitality

Kerzner International Management; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hospitality group in Dubai seeks an experienced Assistant Manager for restaurant reservations. The role requires strong customer care skills and knowledge of reservation systems, along with team leadership responsibilities. Ideal candidates will have 3-5 years in hospitality, excellent communication skills, and proficiency in relevant software tools. Join a dynamic team dedicated to creating amazing experiences for guests.

Qualifications

• Minimum 3 – 5 years’ experience in a similar role in a luxury hotel or call center.
• Good knowledge in computer operations, especially with software tools.
• Strong verbal and written communication skills.

Responsibilities

• Provide comprehensive customer care for restaurant reservations.
• Handle complaints and service inquiries from guests and colleagues.
• Lead training sessions and ensure team performance meets standards.

Skills

Customer care

Team leadership

Communication skills

Technical knowledge of reservation systems

Education

Hospitality degree

Tools

Excel

Opera

Severnrooms

Job description

A leading luxury hospitality group in Dubai seeks an experienced Assistant Manager for restaurant reservations. The role requires strong customer care skills and knowledge of reservation systems, along with team leadership responsibilities. Ideal candidates will have 3-5 years in hospitality, excellent communication skills, and proficiency in relevant software tools. Join a dynamic team dedicated to creating amazing experiences for guests.