Reservations Intern- Six Months

Hilton; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hospitality company is seeking a Reservations Intern in Dubai. The role involves managing guest enquiries, developing sales leads, and ensuring high-quality customer service. Ideal candidates will have strong organisational skills and a commitment to excellent service. This internship offers an opportunity to gain valuable experience in the hospitality industry.

Qualifications

• Intern level position with a focus on customer service and reservations.
• Experience in the Reservations/Sales function is preferable.

Responsibilities

• Manage enquiries via telephone, fax, and email professionally.
• Identify and develop sales leads to maximize revenue.
• Produce quotations and confirmations for clients.
• Monitor customer satisfaction and resolve issues.
• Maintain knowledge of hotel facilities and contribute to service standards.
• Ensure bookings are guaranteed and manage no-show charges.

Skills

Good organisational and administration skills

Positive attitude and good communication skills

Commitment to delivering a high level of customer service

Confident telephone manner

High level of IT skills

Excellent grooming standards

Education

Relevant degree or other qualification

Tools

Hotel property management systems

Job description

A Reservations Intern will work with Guests and customers to respond to enquiries and booking requests in a prompt and professional manner.

What will I be doing

As Reservations Intern you will work with Guests and customers to respond to enquiries and booking requests in a prompt and professional manner. Specifically you will be responsible for performing the following tasks to the highest standards:

• Manage telephone fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
• Identify new contacts develop sales leads and respond to sales opportunities in order to maximise revenue
• Produce quotations and written confirmation to all clients
• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
• Maintain a thorough understanding of hotel facilities and processes and contribute to a culture of high quality standards for relationship building customer service selling techniques and billing and processing contracts
• Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate

EOE/AA/Disabled/Veterans

What are we looking for

A Reservations Intern serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Good organisational and administration skills
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Confident telephone manner
• High level of IT skills
• Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems
• Previous experience in the Reservations/Sales function within the hotel/leisure sector
• Relevant degree or other qualification

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Required Experience

Intern