Reservations & Guest Services Pro

Dusit Thani Dubai; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Abu Dhabi is looking for a reservations agent to manage booking requests and provide exceptional customer service. The role requires effective communication and the ability to adhere to hospitality standards while achieving sales targets. Ideal candidates will hold a bachelor's degree in hotel management or business administration and have at least one year of experience in a similar role.

Qualifications

• Minimum of 1 year in relevant experience in a similar capacity.
• Basic experience with OPMS and its day-to-day support.
• Ability to communicate effectively in written and spoken English.

Responsibilities

• Manage reservation requests, changes, and cancellations.
• Provide customer service to local tour operators.
• Adhere to hotel policies regarding no-shows and cancellations.

Skills

Customer service

Sales techniques

Communication skills

Data management

Education

Bachelor degree in hotel management or Business Administration

Tools

Opera Property Management System (OPMS)

Microsoft Office

Job description

A luxury hotel in Abu Dhabi is looking for a reservations agent to manage booking requests and provide exceptional customer service. The role requires effective communication and the ability to adhere to hospitality standards while achieving sales targets. Ideal candidates will hold a bachelor's degree in hotel management or business administration and have at least one year of experience in a similar role.