Reservations Agent - Russian Speaker

AccorHotel; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel organization in Ras al-Khaimah is seeking a Receptionist/Reservation Agent with at least one year of experience in a 5-star environment. The role involves handling guest inquiries, managing reservations, and working closely with other departments to ensure high service quality. If you are proactive, reliable, and have strong communication skills, this is the job for you. Full-time position with no remote work.

Qualifications

• Minimum one year of experience as a Receptionist or Reservation Agent in a 5-star hotel.

Responsibilities

• Answer inquiries regarding room rates and locations.
• Handle all reservation requests accurately.
• Monitor inventory and room availability.
• Explain guarantee and cancellation policies to guests.

Skills

Good listening skills

Communication skills

Sales techniques

Customer service

Education

High school diploma

Job description

MAIN DUTIES AND RESPONSIBILITIES:

• Have a thorough knowledge of the entire hotel services and facilities.
• Answer inquiries regarding room rates, outlets, and room locations.
• Be fully familiar with all aspects of the reservation systems.
• Handle all reservation requests using good listening and communication skills to secure necessary information.
• Post advance deposits and keep accurate records of deposits.
• Process rooming lists and group blocks, indicating special requests and billing procedures.
• File and process reservation correspondence, ensuring all files are current and organized.
• Understand the functions of Front Desk, Sales, and Accounts departments and their relation to Reservations.
• Adhere to hotel policies and procedures.
• Stay updated on rate changes and group inquiries.
• Complete daily shift tasks and assist colleagues as needed.
• Monitor inventory and room availability throughout the day.
• Understand departmental goals and projections for average rate and occupancy.
• Accurately accommodate and document special requests.
• Determine the most suitable room type to meet guest needs and optimize revenue.
• Explain guarantee and cancellation policies to guests.
• Describe room features and promote amenities to guests.
• Utilize sales techniques to assist guests with reservations, personalize calls, and suggest alternatives or sister properties.
• Respond to guest questions about property facilities, services, hours of operation, rates, and promotions.
• Assign confirmation/cancellation numbers and communicate these clearly to guests, offering email or fax options.
• Identify guest reservation needs through open-ended questions.
• Apply upselling techniques to maximize revenue.
• Recognize repeat guests using appropriate codes.
• Perform other duties as requested by management, including assistance with large events or hotel functions.
• Participate in tasks for new openings and other reasonable assignments.

HOW CAN YOU SUCCEED IN THIS ROLE

SINCERITY AND TRANSPARENCY

• Be proactive and exercise good judgment in challenging situations.
• Act professionally and with integrity.
• Be transparent about motives, methods, and expected outcomes.
• Own mistakes and share knowledge to prevent recurrence.
• Conduct business honestly and fairly.
• Maintain confidentiality of sensitive information.

RELIABILITY AND LOYALTY

• Follow through on commitments.
• Work effectively both independently and as part of a team.
• Maintain a positive, approachable attitude.
• Build good relationships with colleagues and guests.
• Support team members; collaborate within the hotel and company.

EXCELLENCE IN HOSPITALITY

• Commit to quality service.
• Focus on achieving exceptional financial results.
• Take responsibility for the bottom line.
• Follow Rixos policies and procedures.

STRONG QUALITY MANAGEMENT AND INNOVATION

• Strive to exceed expectations.
• Avoid mediocrity; aim for continuous improvement.
• Seek areas for enhancement.
• Provide constructive feedback.

Qualifications :

Minimum one year of experience as a Receptionist or Reservation Agent in a 5-star hotel and a high school diploma.

Additional Information :

Our commitment to Diversity & Inclusion:

We aim to attract, recruit, and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time