Reservations Agent

So!; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality brand in Ras Al Khaimah, UAE, is seeking a customer-focused Reservations Agent to manage bookings and enhance guest experiences. This role requires excellent communication skills and a proactive attitude, ensuring efficient reservations and outstanding service. Join a dynamic team dedicated to creating memorable guest journeys in an innovative and fast-growing environment.

Benefits

Competitive salary

Development opportunities

Qualifications

• Previous experience in customer service or reservations, preferably in the hospitality industry.
• Strong attention to detail and ability to multitask in a fast‑paced environment.
• Ability to remain calm and professional under pressure.

Responsibilities

• Process resort reservations efficiently.
• Handle guest inquiries and ensure exceptional service.
• Maintain accurate guest records and reservation details.

Skills

Customer service experience

Excellent communication

Attention to detail

Proficiency in reservation management systems

Sales and promotion skills

Friendly and outgoing personality

Basic math skills

Job description

Company Description

We are thrilled to unveil the upcoming launch of our newest all‑inclusive luxury lifestyle destination in Ras Al‑Khaimah. As we prepare to open doors to this exceptional property, we are seeking visionary managers to join our founding team. This is a rare opportunity to shape the guest journey from the ground up. If you are passionate about excellence, inspired by innovation, and driven to lead with purpose, we invite you to be part of this transformative chapter.

Job Description

We are seeking an enthusiastic and customer‑focused Reservations Agent to join our team in Ras Al‑Khaimah, United Arab Emirates. As a key member of our hospitality team, you will be responsible for managing bookings, handling guest inquiries, and ensuring exceptional customer service throughout the reservation process.

• Process resort reservations efficiently and accurately
• Provide up‑to‑date information on hotel facilities, special offers, and promotions
• Handle room inquiries, confirmations, and cancellations promptly and courteously
• Maintain accurate guest records and reservation details
• Assist with yield management to maximize occupancy and revenue
• Offer personalized recommendations based on guest preferences and history
• Collaborate with other departments to ensure seamless guest experiences
• Handle financial transactions and maintain accurate records
• Assist with overflow calls when needed
• Stay informed about local attractions and amenities in Ras Al‑Khaimah to provide tailored recommendations

Qualifications

• Previous experience in customer service or reservations, preferably in the hospitality industry
• Excellent communication and interpersonal skills
• Strong attention to detail and ability to multitask in a fast‑paced environment
• Proficiency in reservation management systems
• Passion for sales and promotion with a customer‑focused mindset
• Proactive, "can‑do" attitude with a friendly and outgoing personality
• Flexibility to work various shifts, including weekends, mornings, and evenings
• Basic math skills for handling financial transactions
• Knowledge of local attractions and amenities in Ras Al‑Khaimah
• Ability to remain calm and professional under pressure
• Commitment to maintaining high standards of guest satisfaction
• Familiarity with hospitality industry trends and best practices
• Language skills ideally

Additional Information

• The opportunity to join an international and innovative and fast‑growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.