Reservations Agent

Rotana Hotels; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A hospitality company is seeking a passionate Revenue professional to deliver exceptional customer service. Responsibilities include processing reservations, managing inquiries, and up-selling services. Candidates should have a hospitality diploma or degree and prior experience in reservations, coupled with excellent communication skills. The position is based in Ras Al Khaimah, UAE.

Qualifications

• Diploma or degree within the hospitality field required.
• Previous experience in hotel reservations preferred.
• Computer literacy essential.
• Excellent written and oral communication skills in English.

Responsibilities

• Process and confirm guest room reservations.
• Input reservations into the computer and handle inquiries.
• Stay updated with hotel promotions.
• Maintain accurate room status at all times.

Skills

Customer Service

Communication

Reservation Process

Problem Solving

Education

Diploma/Degree in Hospitality

Job description

Job Description

We are currently seeking for passionate and dynamic guest focused Revenue professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Responsibilities

• Process and confirm guest room reservations made by clients on the phone, letter or fax.
• Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations.
• Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
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• Show complete product knowledge, understand rate structure and apply rate management.
• Maintain established filing system for all correspondence and collate reports as required by Reservations Manager or Supervisor.
• Promote and maintain good public relations and endeavors to maximize business.
• Maintain an accurate room status at all times.
• Ensure all incoming calls are answered as per the Rotana standards, information received by fax is inputted and check constantly the incoming e-mails.
• Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified.

Skills & Qualifications

You should have a diploma / degree within the hospitality field and previous experience in hotel reservations. You must be a computer literate with excellent communication skills, written and oral proficiency in English, while additional language skills are an asset.

Knowledge & Competencies

• Understanding the job
• Teamwork
• Taking Responsibility
• Recognising Differences
• Adaptability
• Customer Focus