Reservations Agent

Hilton Worldwide, Inc.; Fujairah City; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hospitality company is seeking a Reservations Agent for DoubleTree by Hilton Fujairah City. The successful candidate will be responsible for managing room reservations and providing excellent customer service to enhance guest experiences. This role requires strong communication, organizational skills, and a passion for hospitality.

Qualifications

• Passion for delivering great customer service.
• Highly professional telephone manner.
• Outstanding administration and organizational skills.

Responsibilities

• Convert inquiries quickly into contracted business.
• Respond positively to sales inquiries.
• Identify sales leads as appropriate.
• Ensure all reservations are completed accurately.
• Provide prompt and efficient service maintaining brand standards.

Skills

Customer service

Communication skills

Administration skills

Organizational skills

Computer proficiency

Education

Tertiary qualifications or other collegiate-level degree

Job description

Overview

Reservations Agent (HOT0BYMH) – DoubleTree by Hilton Fujairah City. Reservations Agent will serve as the main contact for room reservations at the hotel and must offer excellent service to influence the Guest decision to stay at the property.

Responsibilities

• Convert inquiries quickly into contracted business
• Respond positively to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, ensuring all reservations are completed accurately and to the Guest's expectation
• Provide prompt and efficient service while maintaining the hotel's brand standards

Qualifications

• A passion for delivering great customer service
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills
• Intermediate computer proficiency

Desirable

• Previous experience in a Reservations environment
• Tertiary qualifications, or other collegiate-level degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!