Reservations Agent

Hilton Worldwide, Inc.; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hospitality company in Dubai is seeking a Reservations Agent to serve as the main contact for room reservations. You will deliver excellent customer service, manage inquiries, and process reservations. Ideal candidates should possess strong communication skills, organization, and a passion for customer care. This role offers an opportunity to work in a dynamic hospitality environment.

Qualifications

• Passion for delivering great customer service.
• Professional telephone manner and excellent communication skills.
• Outstanding administration and organizational skills.
• Intermediate computer proficiency.

Responsibilities

• Serve as the first line of inquiry for room reservations.
• Respond positively to sales inquiries to develop future sales leads.
• Convert inquiries quickly into contracted business.
• Ensure all reservations are completed accurately.

Skills

Customer service

Communication skills

Organization skills

Computer proficiency

Education

Tertiary qualifications

Job description

Overview

Reservations Agent (HOT0BZSL) – Hilton Garden Inn Dubai, Mall Avenue Dubai 1. The Reservations Agent will serve as the main contact for room reservations at the hotel and must offer excellent service to influence the Guest decision to stay at the property.

What will I be doing?

As a Reservations Agent, you will serve as the first line of inquiry for room reservations within the hotel. You will offer excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, you will perform the following tasks to the highest standards:

• Convert inquiries quickly into contracted business
• Respond positively to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest\'s expectation
• Provide prompt and efficient service while maintaining the hotel\'s brand standards

What are we looking for?

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A passion for delivering great customer service
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills
• Intermediate computer proficiency

It would be advantageous in this position to demonstrate the following capabilities and distinctions:

• Previous experience in a Reservations environment
• Tertiary qualifications, or other collegiate-level degree

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. Our amazing Team Members are at the heart of it all!