Reservation Manager at InterContinental Residences Dubai Business Bay

InterContinental Hotels Group; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel in Dubai is seeking a highly organized Reservation Manager to lead their hotel reservations operations. The role involves managing guest inquiries, ensuring accurate bookings, and optimizing the guest experience. Ideal candidates will have proven experience in luxury hotel reservations and strong communication skills, along with knowledge of revenue management principles and reservation systems.

Benefits

Competitive salary

Generous room discounts

World-class training programs

Qualifications

• Proven experience in hotel reservations management within a luxury or five-star environment.
• Knowledge of revenue management principles and hotel reservation systems.
• Excellent communication and interpersonal skills, with a focus on guest satisfaction.

Responsibilities

• Oversee all hotel reservation operations, ensuring accurate bookings and guest preferences.
• Respond promptly to guest inquiries, ensuring a seamless guest experience.
• Manage reservation systems efficiently, maintaining accurate records and reporting.

Skills

Reservation Management

Guest Satisfaction

Communication Skills

Organizational Skills

Revenue Management Knowledge

Education

Diploma in Hospitality or Hotel Management

Tools

Opera

PMS

CRS

Job description

InterContinental Residences Dubai Business Bay is seeking a highly organized and service-driven Reservation Manager to lead our hotel reservations operations. Reporting directly to the Cluster Director of Sales & Marketing, you will play a pivotal role in managing all hotel reservation activities, ensuring seamless guest experiences, and maximizing revenue opportunities.

Located in the heart of Dubai’s Business Bay, just moments from iconic landmarks such as Dubai Mall and Burj Khalifa, InterContinental Residences Dubai Business Bay offers 176 meticulously designed residences and hotel rooms, combining luxury, comfort, and elegance. As Reservation Manager, you will be the first point of contact for our guests during the booking process, setting the tone for their stay and upholding the high standards of the InterContinental brand.

Your Day-to-Day

Every day is different, but you’ll mostly be:

Reservation Management & Guest Experience

• Oversee all hotel reservation operations, ensuring accurate bookings, room allocations, and guest preferences are met.
• Respond promptly to guest inquiries, special requests, and modifications in a professional and courteous manner.
• Provide personalized service to ensure a seamless guest experience from reservation to check-in.
• Collaborate with Front Office, Sales, and Revenue Management teams to optimize occupancy and guest satisfaction.

Operational Excellence

• Manage reservation systems (PMS/CRS) efficiently, maintaining accurate records and reporting on booking trends.
• Assist in forecasting, analysis, and reporting of reservation data to support revenue and marketing strategies.
• Train and mentor reservation staff to ensure consistent service delivery and operational accuracy.
• Coordinate with internal departments to ensure smooth execution of group bookings, promotions, and packages.

Brand & Service Standards

• Uphold IHG and Forbes luxury standards in all reservation interactions.
• Maintain comprehensive knowledge of hotel facilities, room types, amenities, and special offers to guide guest decisions.
• Ensure clear and professional communication with guests and internal teams at all times.

What We Need from You

Qualifications & Experience

• Proven experience in hotel reservations management within a luxury or five-star environment.
• Knowledge of revenue management principles and hotel reservation systems (Opera, PMS, CRS).
• Familiarity with Forbes service standards is highly desirable.
• Strong organizational, multitasking, and analytical skills in a fast-paced environment.
• Excellent communication and interpersonal skills, with a focus on guest satisfaction.

Preferred

• Diploma or certification in hospitality, hotel management, or related field.
• Experience in a multi-property/residence-hotel environment is a plus.
• Multilingual abilities (Arabic, Russian, French, Mandarin) are advantageous.

Personal Attributes

• Polished, professional, and guest-focused with high emotional intelligence.
• Detail-oriented and proactive in resolving guest needs or operational challenges.
• Flexible with working hours, including weekends and public holidays.

What You Can Expect from Us

We give our people everything they need to succeed — from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. These include a full uniform, generous room discounts, and world-class training programs.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We foster a culture of trust, support, and acceptance — always welcoming different backgrounds, experiences, and perspectives. At IHG, we give every member of our team the room they need to belong, grow, and make a difference in a collaborative environment.

We know that to work well, we need to feel well – both inside and outside of work. Through our myWellbeing framework, we’re committed to supporting wellbeing across your health, lifestyle, and workplace.

So, join us and become part of our ever-growing global family.

Don’t quite meet every single requirement but still believe you’d be a great fit for the role? We’d love to hear from you!

Click Apply and start your journey with us today.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?