Reservation Agent - voco Dubai

InterContinental Hotels Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai seeks an experienced revenue manager to maximize room revenue and manage guest reservations. Candidates should have 1 to 2 years of experience in a similar role within a 4* or 5* hotel, fluency in Arabic, and expertise in the Opera Reservations System. Join this dynamic team and enjoy competitive salary, benefits, and a positive work culture.

Benefits

Career development

Employee room discounts

Great work culture

Qualifications

• 1 to 2 years experience in a similar role in a 4* or 5* city hotel in Dubai.
• Strong capabilities in handling revenue-generating mediums.
• Ability to adapt to changing priorities and business needs.

Responsibilities

• Maximize rooms revenue by converting calls into sales.
• Manage reservations and handle guest queries/complaints.
• Ensure smooth processing of entry visa requests.

Skills

Fluent in Arabic

Detail-oriented

Interpersonal skills

Ability to work under pressure

Tools

Opera Reservations System

Job description

At voco ® , we’ve created a hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our new family of hotels are connected by their own sense of style and individual character – and that’s something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting.

At the heart of every great stay is a great host. We think the trick to hosting is to take the time to understand what your guests need, and want. So before they arrive, we find out more about them and how we can make their stay better. Whilst they are with us we give tempting recommendations of our favourite drinks or food, or tips for local experiences that they won’t find in any guide book.

Your day to day

• Maximize rooms revenue through the conversion of telephone calls into sales
• Be fluent in all hotel products and services
• Handle faxes and emails pertaining to rooms reservations
• Handle room reservations from tour Operators and Destination Management Companies (DMC).
• Handle guest queries and complaints relating to Rooms Reservations.
• Identify Sales opportunities through individuals, Corporate Accounts, Wholesalers, and Travel Management companies.
• Process smoothly all entry visa requests from Companies with Corporate accounts with the hotel.
• Have a thorough knowledge of the operation of Opera Reservations System with a main focus on inputting, retrieving, and revising room reservations.
• Maintain an organized file of all future booking correspondence.
• Maintain an organized file of all billing support documents (i.e. LPO’s, Vouchers, etc.)
• Ensure market segmentation is accurate for each reservation
• Merge profiles as encountered
• Complete understanding and effective use of the Hotel’s telephone system

What we need from you

The ideal candidate must have 1 to 2 years of progressive work‑related experience in the same role in a 4* or 5* city hotel in Dubai and should be familiar with opera. She/he should have strong capabilities in handling technicality of revenue‑generating mediums & organizing, detail‑oriented and, the ability to work under pressure of deadlines and ever‑shifting priorities in a fast‑paced environment. Also, must be a team player, have strong interpersonal skills, and work well independently as well as part of a team, flexible attitude, and ability to adapt to changing priorities and business needs, and be able to communicate in Arabic.

What we offer

We’ll reward all your hard work with a great salary and benefits – in addition to career development, employee room discounts and great work culture.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve – visit www.ihg.com to find out more about us.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.