Reservation Agent ( Arabic Speaker )

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai seeks a full-time Reservations Agent to maximize revenue through effective sales strategies and handle customer inquiries. Successful candidates will possess strong problem-solving skills and fluency in English and Arabic. Experience with Opera or related systems is preferred.

Qualifications

• Guest focused personality is essential.
• Strong interpersonal and problem-solving abilities.
• Experience with Opera or a related system is an asset.

Responsibilities

• Maximize rooms revenue through conversion of calls into sales.
• Handle customer queries and complaints relating to room reservations.
• Maintain accuracy of the PMS database.
• Support Revenue & Reservations Manager with special projects.

Skills

Guest focused personality

Strong interpersonal skills

Problem-solving abilities

Fluency in English

Fluency in Arabic

Tools

Opera PMS/S&C

Job description

• Understand the key principles of ACCORS Pricing Strategies and Revenue Management
  • Retail Corporate Leisure Group Other
  • Rate Restrictions hurdles and availabilities
• Maximise rooms revenue through the conversion of telephone calls into sales
  • Utilize effective upselling techniques
  • Understand and take reservations to support the revenue management strategies employed by the Revenue Management leader in the hotel
• Be fluent on all hotel products and services
• Handle faxes and emails pertaining to rooms reservations
• Be fully conversant with all market segments and rate plans used across all distribution channels
  • Be flexible in sales technique through offering the right product to the right customer at the right time
• Handle customer queries and complaints relating to Rooms Reservations
• Co-host dinners/special events with the Sales Team and be involved in client entertainment as required
• Identify Sales opportunities through individuals Corporate Accounts Wholesalers and Travel Management companies
• Responsible for effective implementation and compliance with ACCORS Core Reservation Standards
  • Achieve targeted goals in the LQA Hotel Mystery Shopping calls
• Maintain accuracy and cleanliness of the PMS Database
  • Ensure market segmentation is accurate for each reservation
  • Create hierarchies/relationships between Corporate Accounts
• Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction
  • Complete understanding and effective execution of current and new RM tools. Includes Opera PMS/S&C.
  • Be involved in all property PMS Conversions
• Complete understand and effective use of the Hotels telephone system
• Maintain the Reservation correspondence
• Support the Revenue & Reservations Manager leader with special projects as required.

Qualifications

Your experience and skills include:
Guest focused personality is essential

Additional Information

experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English and Arabic

Remote Work

No

Employment Type

Full-time