Reservation Agent

Minor International; United Arab Emirates; Remote; AED 110,000 - 147,000; Full time

Job summary

A leading hospitality company in the United Arab Emirates is seeking a Reservations Officer to support the Reservation Manager and enhance the performance of the reservations team. Responsibilities include managing guest reservations, optimizing revenue opportunities, and ensuring high levels of guest satisfaction. Candidates should be familiar with hotel technology and distribution channels, and have an understanding of local market dynamics. This is a full-time role with remote work options.

Qualifications

• Experience with hotel operations technology and all distribution channels.
• Knowledge of local market dynamics and events.

Responsibilities

• Support Reservation Manager in team performance.
• Ensure all SOPs are adhered to.
• Assist in inventory management and up-selling strategies.

Skills

Familiar with hotel operations and technology

Understanding of regional market dynamics

Job description

As Reservations Officer you will directly support the Reservation Manager in driving the performance of the reservations team on property. You will ensure that all SOPs are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management including allotments groups blocks and rate codes in all applicable systems. Further you will assist the Front Office Manager for driving up- selling within the property and to ensure optimal use of all distribution channels e.g. IBE GDS Tour Operators Small Luxury Hotels Regional and Corporate Sales Offices.

Qualifications :

• Familiar with the hotel operations available technology and all distribution channels.
• Understand the dynamics of regional & local market local competitors and events of the destination.

Remote Work :

Yes

Employment Type :

Full-time