Reservation Agent

Anantara; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel brand in Ras Al Khaimah seeks a Reservations Agent. Responsible for managing reservation requests, upselling hotel services, and ensuring guest satisfaction. Candidates should have at least two years of relevant experience and preferably speak Arabic. This is an opportunity to thrive in a dynamic environment focused on high-quality service delivery.

Qualifications

• Minimum of two years of experience in Front Office or Reservations department.
• Familiarity with hotel technology and distribution channels.
• Understanding of regional and local market dynamics.
• Additional language, preferably Arabic, is an advantage.

Responsibilities

• Maintain effective office administrative procedures.
• Ensure adherence to Standard Operating Procedures.
• Drive upselling to achieve revenue targets.
• Process reservation requests within 24 hours.
• Prevent double-bookings and filing errors.
• Stay updated on hotel product information.
• Maximize quality levels of service and guest satisfaction.

Skills

Hotel operations familiarity

Customer service

Communication skills

Ability to upsell

Problem-solving skills

Knowledge of PMS & RMS

Multi-language ability

Job description

Job Description

As Reservations Agent, you are expected to :

• Maintain effective office administrative procedures
• Adhere to all Standard Operating Procedures.
• Take personal responsibility for driving upselling and achieving set revenue targets by months.
• Be fully aware at all times of the Selling Strategy, rates, packages, groups, and booking status of the hotel.
• Process and respond within 24 hours to all reservation requests and inquiries according to company standards.
• Handle daily trace / follow-up reports according to departmental requirements.
• Check expected arrivals 1, 3, and 7 days prior according to SOP and reconfirm bookings.
• within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors, and other inaccuracies.
• Understand and apply hotel policies for no-shows, cancellations, credit, and pre-payment policies.
• To be up to date with current information and data on the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.
• Take personal responsibility for maximizing quality levels of product and serviceand guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.
• Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honored.

Qualifications

• At least twoyears of experience in the Front Office or Reservations department
• Familiarity with hotel operations, available technology (PMS & RMS), and all distribution channels.
• Understand the dynamics of regional & local markets, local competitors, and destination events.
• Additional language is an advantage, preferably Arabic Speaker