Reservation Agent

Minor International; Abu Dhabi; Remote; AED 60,000 - 120,000; Full time

Job summary

A hospitality group in Abu Dhabi is seeking a Reservations Officer to support the Reservation Manager in enhancing team performance and ensuring accurate guest reservations. Candidates should be familiar with hotel operations, technology, and local market dynamics. This full-time role includes monitoring daily guest requests and improving reservations operations.

Qualifications

• Familiar with the hotel operations and available technology.
• Understand the dynamics of the local market and competitors.

Responsibilities

• Support the Reservation Manager in team performance.
• Ensure adherence to SOPs and improve operations.
• Monitor daily arrivals for guest requests.

Skills

Familiar with hotel operations

Understanding of regional & local market

Job description

As Reservations Officer you will directly support the Reservation Manager in driving the performance of the reservations team on property. You will ensure that all SOPs are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management including allotments groups blocks and rate codes in all applicable systems. Further you will assist the Front Office Manager for driving up- selling within the property and to ensure optimal use of all distribution channels e.g. IBE GDS Tour Operators Small Luxury Hotels Regional and Corporate Sales Offices.

Qualifications

• Familiar with the hotel operations available technology and all distribution channels.
• Understand the dynamics of regional & local market local competitors and events of the destination.

Key Skills

Intelligence,Corporate,Irrigation,Investment,AC Maintenance,Contract Administration

Remote Work: Yes

Employment Type: Full-time

Experience: years

Vacancy: 1