Remote Teller.RBG - DBC Interactive Remote Tellers.41.Retail Banking Group

Mashreq Bank; Remote; AED 60,000 - 120,000; Full time

Job summary

A leading banking institution in the United Arab Emirates is seeking a Remote Teller responsible for managing financial transactions over video calls. The ideal candidate should have 1-3 years of experience as a teller and possess strong customer service skills. Responsibilities include ensuring zero risk in transactions, enhancing customer satisfaction, and adhering to operational policies. This full-time role demands attention to detail and the ability to thrive under pressure while interacting with customers.

Qualifications

• 1-3 years of experience as a teller within the banking industry.
• Ability to handle routine work with enthusiasm and vigor.
• Detail oriented and quick with numbers.

Responsibilities

• Process financial transactions accurately over video calls.
• Manage customer expectations and assist with service needs.
• Comply with policies to ensure zero risk in all transactions.

Skills

Interactive teller machine functionalities

Attention to Detail

Customer Focus

Communication skills

Ability to handle pressure

Vigilance

Detail-oriented

Job description

Remote Teller.RBG - DBC Interactive Remote Tellers.41.Retail Banking Group

United Arab Emirates (Fulltime office (FTO))

Job Description

The Remote Teller (RT) shall perform financial & service transactions in risk free & efficient manner over video calls while maintaining the set service & control standards at all times.

Key result Areas

• Process financial & service transactions accurately and swiftly in accordance with the laid down procedures over a video call on the Interactive Teller Machine.
• Strive towards reducing wait time and serve time by efficient processing of all transactions.
• Strive towards managing customer expectation for each interaction.
• Ensure zero risk of cash transactions in accordance with SOP with zero operational losses.
• Ensure accurate delivery / receipt of cash to / from customers at all times.
• Be aware of fraud trends & be vigilant and alert on any possible fraud risks.
• Provide continuous feedback and seek guidance and assistance and approval from direct supervisor on any irregular / or suspicious transaction.
• Adhere to transactions limit, override approval and call back processes.
• Error free transactional report checking.
• Investigate in detail any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation.
• Comply with all policies and procedures to ensure an acceptable risk rating of the remote Teller unit.
• Assist Team Leader / Remote Teller Manager in handling day to day transactional and service / maintenance activities.
• Ensure 100% score at remote teller area with mystery shoppers.
• Be vigilant to identify customer needs & cross sell / refer Mashreq products.
• Remain updated on all process / control amendments

Knowledge, skills and experience

• Complete knowledge of Interactive teller machine functionalities & minor trouble shooting
• Ability to handle pressure
• Detail oriented, quick with numbers, very vigilant
• Ability to handle routine work with enthusiasm and vigor
• Process related to financial / service transactions
• 1-3 years of experience as a teller within banking industry.
• Attention to Detail & Quality (Level 2)
• Customer Focus (Level 3)
• Communication & Interpersonal skills (Level 2)
• Commitment to Results (Level 2) li>

Job Info

• Job Identification 4101
• Job Category MashreqBank
• Posting Date 12/11/2025, 06:21 AM
• Job Schedule Full time
• Locations United Arab Emirates (Fulltime office (FTO))