Remote IT Support Intern — Mentorship & Growth

Talents Of Endearment; Dubai; Remote; AED 120,000 - 200,000; Full time

Job summary

A global tech mentorship organization is offering a remote internship where you will serve as the first point of contact for technical issues and troubleshoot various systems. Ideal candidates are enrolled in or recent graduates in Computer Science or IT with strong problem-solving and communication skills. This role includes mentorship, flexible work hours, and impactful work within a growing company.

Benefits

Mentorship from experienced IT professionals

Access to learning paths and certifications

Engagement with a community of interns

Flexible work hours

Qualifications

• Enrolled in or recent graduate in Computer Science, Information Technology, or related fields.
• Fundamental understanding of operating systems and networking.
• Strong problem-solving mindset and passion for helping others.

Responsibilities

• Serve as the first point of contact for end-user technical issues.
• Troubleshoot hardware, software, and connectivity problems across various environments.
• Log and categorize support tickets using ITSM platform.

Skills

Problem-solving

Communication

Networking

Technical documentation

Education

Degree or diploma in Computer Science or IT

Tools

Ticketing systems (e.g. Zendesk, Freshdesk)

Remote access tools (e.g., VPNs, RDP)

Job description

A global tech mentorship organization is offering a remote internship where you will serve as the first point of contact for technical issues and troubleshoot various systems. Ideal candidates are enrolled in or recent graduates in Computer Science or IT with strong problem-solving and communication skills. This role includes mentorship, flexible work hours, and impactful work within a growing company.