Remote IT Support Intern (50 Positions)

Talents Of Endearment; Dubai; Remote; AED 120,000 - 200,000; Full time

Job summary

A global tech mentorship organization is offering a remote internship where you will serve as the first point of contact for technical issues and troubleshoot various systems. Ideal candidates are enrolled in or recent graduates in Computer Science or IT with strong problem-solving and communication skills. This role includes mentorship, flexible work hours, and impactful work within a growing company.

Benefits

Mentorship from experienced IT professionals

Access to learning paths and certifications

Engagement with a community of interns

Flexible work hours

Qualifications

• Enrolled in or recent graduate in Computer Science, Information Technology, or related fields.
• Fundamental understanding of operating systems and networking.
• Strong problem-solving mindset and passion for helping others.

Responsibilities

• Serve as the first point of contact for end-user technical issues.
• Troubleshoot hardware, software, and connectivity problems across various environments.
• Log and categorize support tickets using ITSM platform.

Skills

Problem-solving

Communication

Networking

Technical documentation

Education

Degree or diploma in Computer Science or IT

Tools

Ticketing systems (e.g. Zendesk, Freshdesk)

Remote access tools (e.g., VPNs, RDP)

Job description

This is a remote position.

Talents of Endearment (TalEn) bridges purpose‑driven talent with innovative organizations worldwide. Our TEA‑IT Academy disrupts traditional tech education by combining experiential learning mentorship and real client projects. Join a cohort of 50 changemakers advancing IT accessibility while building career‑launching skills.

Internship Overview

• Serve as the first point of contact for end‑user technical issues.
• Troubleshoot hardware, software, and connectivity problems across Windows, macOS, and Linux environments.
• Log, categorize, and escalate support tickets using our IT service management (ITSM) platform.
• Collaborate with senior engineers to resolve incidents and implement solutions.
• Contribute to knowledge‑base articles and user guides.
• Participate in weekly skill‑building workshops (network fundamentals, security best practices, remote‑work tooling).

What You’ll Learn

• End‑to‑end incident management and service‑desk workflows.
• Remote‑access tools (e.g., VPNs, RDP, TeamViewer) and collaboration suites (e.g., Microsoft 365, Google Workspace).
• Basic scripting for automation (PowerShell, Bash).
• Network troubleshooting (LAN/WAN, Wi‑Fi, IP configuration).
• Customer‑centric communication and technical documentation.
• Cybersecurity awareness and compliance fundamentals.

Requirements

• Enrolled in or recent graduate of a degree/diploma in Computer Science, Information Technology, or a related field.
• Fundamental understanding of operating systems, networking, and cloud‑based services.
• Strong problem‑solving mindset with a passion for helping others.
• Excellent written and verbal communication skills in English.
• Self‑motivated, organized, and able to thrive in a fully remote environment.
• Basic knowledge of ticketing systems (e.g., Zendesk, Freshdesk) is a plus.

Benefits

• Mentorship: Pair up with experienced IT professionals and receive regular feedback.
• Growth: Access to curated learning paths, certifications and hackathons.
• Community: Engage with a cohort of 50 interns, network, collaborate and form lifelong connections.
• Flexibility: Work from anywhere with asynchronous check‑ins suited to your schedule.
• Impact: Play a key role in supporting a fast‑growing organization and its global workforce.