Remote Helix Support Analyst - Troubleshooting & Onboarding

Müller`s Solutions; United Arab Emirates; Remote; AED 120,000 - 200,000; Full time

Job summary

A tech solutions company is looking for a Helix Support / Technical Support Analyst to provide exceptional support for Helix environments. This role involves troubleshooting issues, assisting clients, and collaborating with internal teams. Candidates should have a Bachelor's degree in Computer Science and 2-4 years of relevant experience. Strong communication skills and customer focus are essential. The position is remote with a competitive salary and benefits package.

Benefits

Competitive salary and benefits package

Opportunity to work with a talented team

Exciting projects and innovative environment

Qualifications

• 2-4 years of experience in technical support, preferably in a software or version control environment.
• Strong knowledge of Helix Core and experience with version control systems.
• Experience with scripting or automation tools to support troubleshooting efforts is a plus.

Responsibilities

• Provide first-level technical support for Helix users, resolving issues promptly.
• Troubleshoot problems related to Helix Core and assist clients in onboarding.
• Document issues and solutions to create a knowledge base.

Skills

Problem-solving skills

Communication skills

Customer-focused mindset

Education

Bachelor's degree in Computer Science or related field

Tools

Helix Core

Version control systems

Job description

A tech solutions company is looking for a Helix Support / Technical Support Analyst to provide exceptional support for Helix environments. This role involves troubleshooting issues, assisting clients, and collaborating with internal teams. Candidates should have a Bachelor's degree in Computer Science and 2-4 years of relevant experience. Strong communication skills and customer focus are essential. The position is remote with a competitive salary and benefits package.