Remote CX Cloud & AI Specialist

MaxAccelerate; United Arab Emirates; Remote; AED 60,000 - 120,000; Full time

Job summary

A leading technology consultancy is seeking a Customer Experience Cloud & AI SME to design and optimize self-service customer portals. The role involves integrating AI-driven automation and mentoring clients on AI adoption. Ideal candidates will have 2+ years of experience with Salesforce Experience Cloud and strong AI technology knowledge. This position offers remote work flexibility and a competitive salary.

Benefits

Remote work flexibility

High earning potential

Access to cutting-edge AI tools

Qualifications

• 2+ years of experience in Salesforce Experience Cloud or equivalent.
• Hands-on knowledge of AI technologies and automation workflows.
• Strong problem-solving and analytical skills.

Responsibilities

• Develop intuitive, scalable customer self-service portals using Salesforce.
• Optimize AI-driven virtual agents for improved customer support.
• Guide clients in adopting AI technologies and workflows.

Skills

Salesforce Experience Cloud

Einstein AI

NLP

Chatbot development

Automation workflows

Tools

Salesforce Flow

Omni-Channel Routing

RPA solutions

Job description

A leading technology consultancy is seeking a Customer Experience Cloud & AI SME to design and optimize self-service customer portals. The role involves integrating AI-driven automation and mentoring clients on AI adoption. Ideal candidates will have 2+ years of experience with Salesforce Experience Cloud and strong AI technology knowledge. This position offers remote work flexibility and a competitive salary.