Remote Crypto Chat Support Japanese and English

SupportYourApp; Abu Dhabi; Remote; AED 120,000 - 200,000; Full time

Job summary

A leading Support-as-a-Service company is looking for a Chat Support Consultant to provide excellent customer support in crypto trading. This role requires native Japanese and strong English proficiency, along with at least 6–12 months of online customer support experience. Enjoy the benefit of a flexible schedule and the opportunity to work fully remotely while being part of a multicultural environment.

Benefits

Flexible schedule

Opportunity to work fully remotely

Inclusive international environment

Rewards system

Paid intensive training and probation

Good bonuses for referring friends

Qualifications

• At least 6–12 months of online customer support experience, preferably in crypto or financial services.
• Experience in live chat support and handling customer inquiries.
• Strong analytical, logical thinking, and problem-solving skills.

Responsibilities

• Provide efficient and excellent customer support in crypto trading via live chat, tickets, and email.
• Handle customer inquiries, order disputes, and appeals.
• Continuously seek ways to improve team performance and work efficiency.

Skills

Native Japanese

Strong English proficiency (minimum B2; C1 preferred)

Analytical skills

Problem-solving skills

CRM experience

Job description

A leading Support-as-a-Service company is looking for a Chat Support Consultant to provide excellent customer support in crypto trading. This role requires native Japanese and strong English proficiency, along with at least 6–12 months of online customer support experience. Enjoy the benefit of a flexible schedule and the opportunity to work fully remotely while being part of a multicultural environment.