Remote Banker

ADIB Group; Abu Dhabi; Hybrid; AED 60,000 - 90,000; Full time

Job summary

A leading company in the banking sector is seeking a Remote Banker to deliver exceptional customer service while efficiently processing various banking transactions. This role requires knowledge of banking operations and a strong ability to build customer relationships through effective communication. Successful candidates will have a customer-oriented approach and be engaged in ongoing development to enhance their skills.

Qualifications

• General knowledge of ADIB's banking products and services.
• Knowledge of UAE banking practices and regulations.
• Good knowledge of anti-money laundering regulations.

Responsibilities

• Process teller service transactions accurately and efficiently.
• Deliver exceptional customer experience and cross-sell bank products.
• Handle customer queries and complaints courteously.

Skills

Customer Service

Cross-selling

Teamwork

Judgment

Communication

Job description

Description

Role : Remote Banker

Location : Abu Dhabi

Role Purpose: Delivering quality teller functions and excellent customer experience through accurate and efficient processing, while projecting ADIB's professional image in all interpersonal dealings.

Key Accountabilities of the role

• Processing teller service transactions such as cash deposits, cash withdrawals, cheque withdrawals, and account transfers in line with operational policies and procedures via ITM machine.
• Delivering exceptional customer experience.
• Handling additional tasks or assignments as required.
• Reporting machine/application errors and cash disputes.
• Checking ITM balances and available denominations.
• Ensuring effective productivity by maintaining an adequate number of transactions to avoid operational loss.
• Handling inbound calls according to organizational procedures, guidelines, and schedules.
• Escalating customer queries and disputes as necessary.
• Explaining ITM services and answering customer questions related to these services.
• Maintaining politeness and courtesy when dealing with customers at all times.
• Performing tasks as per the defined format.
• Meeting or exceeding daily, weekly, and monthly targets set by management.
• Proactively cross-selling various bank products to qualifying customers or callers.
• Adhering to all ADIB policies, code of ethics, and customer protection regulations.

Job Conditions:

• Required to work on shifts.
• Required to work extra hours during peak times or days.
• Engaged in ongoing self-development to enhance competence.

Specialist Skills / Technical Knowledge Required for this role:

• General knowledge of ADIB's institutional and retail banking products and services.
• Knowledge of ADIB's operational policies and procedures.
• Knowledge of UAE banking practices, regulations, and risks.
• Good knowledge of anti-money laundering regulations issued by the UAE Central Bank and other regulatory bodies.
• General awareness of competitors in the local market.
• Strong cross-selling skills.
• Good personal audio/video communication skills.
• Team player mentality.
• Ability to take ownership and exercise good judgment in problem handling.