Remote Arabic-Speaking Customer Service Advisor - Fashion

Concentrix; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading customer service provider is seeking a Customer Service Advisor - Arabic Speaker in Dubai. The ideal candidate will have prior experience in the luxury retail or hospitality sectors and must be proficient in both Arabic and English. Responsibilities include providing exceptional service through various channels and identifying sales opportunities. This full-time position requires excellent communication skills and a passion for customer engagement.

Qualifications

• Experience in Luxury Retail / Hospitality industry preferred.
• Pleasant telephone etiquette and someone who loves to speak over the phone.
• Proficient in Arabic and English (oral and written).

Responsibilities

• Provide high-quality customer service via various communication channels.
• Identify customer problems and offer appropriate solutions.
• Maximize selling and cross-selling opportunities.
• Meet Key Performance Indicators for the role.

Skills

Customer service skills

Communication

Problem-solving

Attention to detail

Sales skills

Education

Graduate preferred

Tools

PC knowledge

Job description

A leading customer service provider is seeking a Customer Service Advisor - Arabic Speaker in Dubai. The ideal candidate will have prior experience in the luxury retail or hospitality sectors and must be proficient in both Arabic and English. Responsibilities include providing exceptional service through various channels and identifying sales opportunities. This full-time position requires excellent communication skills and a passion for customer engagement.