Remote Application Support Analyst | 1st Line Support

Marriott Hotels Resorts; Dubai; On-site; AED 50,000 - 65,000; Full time

Job summary

A leading hospitality organization in Dubai is seeking a Support Specialist to provide technical support for Marriott's reservation systems and applications. The role requires strong customer service skills and technical troubleshooting abilities, along with a minimum of 1 year of experience at the Marriott Systems Support Center. Candidates should possess effective communication skills and experience in a contact center or hospitality environment. Join a dedicated team committed to service excellence and innovation.

Qualifications

• Minimum 1 year experience at Marriott Systems Support Center or equivalent.
• At least 2 years experience in a contact center customer service or hospitality environment.
• Experience with Marriott Systems, ideally in Revenue Management and mobile Applications.

Responsibilities

• Provides call resolution support for Marriott Reservation Systems and applications.
• Records incidents in the CRM tool per established service level agreements.
• Communicates resolution and next steps to the customer.

Skills

Customer service

Technical troubleshooting

Communication skills

Call center experience

Education

High school diploma or equivalent

Undergraduate degree

Job description

A leading hospitality organization in Dubai is seeking a Support Specialist to provide technical support for Marriott's reservation systems and applications. The role requires strong customer service skills and technical troubleshooting abilities, along with a minimum of 1 year of experience at the Marriott Systems Support Center. Candidates should possess effective communication skills and experience in a contact center or hospitality environment. Join a dedicated team committed to service excellence and innovation.