Relocate to Malta D365 CE Lead Functional Consultant (Consulting / Big 4)

Black Pen Recruitment; Abu Dhabi; On-site; AED 150,000 - 200,000; Full time

Job summary

A leading recruitment agency is seeking a candidate to lead Microsoft Dynamics 365 solutions, focusing on client satisfaction and strategic delivery. Candidates must have 12+ years of experience in CRM configurations, including hands-on implementation and team management skills. The position includes visa and relocation support, along with comprehensive onboarding.

Benefits

Competitive salary

Allowances

Private and medical insurance

Relocation support

Qualifications

• Minimum 12+ years of hands-on CRM configuration experience.
• Experience with large-scale D365 CE implementations.
• Strong functional knowledge of Microsoft Dynamics CRM.

Responsibilities

• Organize and manage workshops and requirement sessions.
• Gather and finalize deliverables with client teams.
• Lead solution design and create documentation.

Skills

Client management

Problem solving

Team collaboration

Time management

Communication

Education

University degree in computing or business discipline

Microsoft Dynamics CRM Certifications (2016, D365)

Tools

Microsoft Dynamics 365

Power Platform (Power Apps, Automate, Virtual Agents, Power BI)

Job description

Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing digital world by implementing Microsoft’s M365, Azure, Microsoft’s Enterprise Resource Planning (ERP), and Customer Engagement (CE) software from the Microsoft Dynamics 365 (D365) software line.

Role Overview

This role is a key position in our client’s delivery of Microsoft Dynamics 365 solutions. It offers a dynamic and exciting opportunity to join a rapidly developing business area within an established and market-leading global firm.

Job Type : Full Time

Work Place : Onsite

Location : Malta, Europe (Relocate to Malta)

Relocation : VISA & Relocation Package Included

Requirements

• Confident in abilities and able to demonstrate this in front of clients
• Works independently and in a team environment
• Acts with professional demeanour
• Manages time and multiple tasks effectively
• Thinks clearly and calmly under pressure
• Solves complex problems with creative solutions
• Focuses on client satisfaction
• Wants to constantly learn and incorporate new technologies and software
• Promotes the company's values
• Good communication skills
• University degree in computing or business discipline
• Microsoft Dynamics CRM Certifications (2016, D365) are highly desirable
• Strong functional knowledge of Microsoft Dynamics CRM across various industries
• Minimum 12+ years of hands-on CRM configuration experience, including workflows, dashboards, forms, views, and reports
• Experience with at least 5-6 large-scale D365 CE implementations, including modules like Sales, Marketing, Customer Service & Field Service
• Experience in presales activities
• Experience conducting interviews and hiring talent
• Mentoring juniors
• Experience designing applications using Power Platform (Power Apps, Automate, Virtual Agents, Power BI)
• Understanding of Dynamics 365 Common Data Model and custom data models
• Knowledge of Dynamics 365 Accelerators, industry templates, and add-ons
• Ability to guide clients through Digital Transformation journeys and develop roadmaps
• Proven track record in maintaining or implementing solutions across large client companies
• Ability to understand client needs and develop suitable solutions
• Experience in consultancy roles in software delivery
• Experience with waterfall, agile, and DevOps methodologies
• Adept at Business Requirement Analysis
• Ability to see the bigger picture and suggest outside-the-box solutions
• Experience in project documentation, especially for offshore teams
• Knowledge of business process mapping, modeling, and documentation

Responsibilities

• Organize and manage workshops, meetings, and requirement sessions with clients and stakeholders
• Gather requirements, set expectations, and finalize deliverables with onsite and client teams
• Collaborate effectively with team members and Solution Architect to ensure CRM solutions meet client needs
• Lead solution design on work streams, make design decisions, and create documentation
• Demonstrate strong consulting skills, including analysis, communication, and teamwork
• Deliver high-quality business and software solutions following Microsoft Dynamics standards
• Create sustainable client solutions and comprehensive project documentation
• Ensure all work is delivered on time and within budget according to project methodology
• Build demos and proof of concept solutions for client presentations
• Develop Dynamics 365 solutions and industry templates
• Exceed customer expectations in knowledge, skills, and behavior
• Identify and mitigate project risks
• Provide regular progress updates
• Support practice development activities, including industry-specific solutions
• Support people management, development, performance assessment, and career progression
• Complete internal processes and mandatory training on time
• Work independently and proactively
• Perform additional duties as assigned
• Represent the client’s Microsoft Business Solutions team professionally
• Stay informed about product roadmaps and future releases of D365FO
• Be aware of upselling opportunities and company capabilities
• Follow client Information Security Policies (ISP and ISMP)

Microsoft Business Solutions Overview

Our client values your long-term future, offering extensive training, mobility opportunities, and community activities. They aim to create rewarding careers, encouraging authenticity, contribution, and role modeling. The package includes a competitive salary, allowances, certifications, private and medical insurance, and relocation support. They provide a supportive onboarding team to assist with relocation, ensuring a smooth transition.