Relationship & Trade Finance Operations Specialist

ADIB; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A banking institution in the UAE is seeking a candidate for a customer service role. You will handle customer requests and documentation, ensuring timely follow-ups and fulfilling service metrics. The ideal candidate should have 3-5 years of banking experience and robust communication skills. The role involves working closely with Relationship Managers to optimize customer interactions and processes.

Qualifications

• 3–5 years of banking experience, with over 3 years in customer service, documentation, and operations.
• Good analytical ability with PC skills.
• Strong communication skills at a junior level.

Responsibilities

• Manage security and availment documents for bookings.
• Attend service requests from customers.
• Review and upload account opening documents in CRM.
• Assist Relationship Managers with customer requests.
• Maintain MIS for monthly approvals and document handling.

Skills

Customer service skills

Communication skills

Analytical ability

Technical knowledge

Job description

A banking institution in the UAE is seeking a candidate for a customer service role. You will handle customer requests and documentation, ensuring timely follow-ups and fulfilling service metrics. The ideal candidate should have 3-5 years of banking experience and robust communication skills. The role involves working closely with Relationship Managers to optimize customer interactions and processes.