Relationship Manager - SME Coverage

RAKBANK; Dubai; On-site; AED 350,000 - 520,000; Full time

Job summary

Rakbank is seeking an experienced Relationship Manager - SME Remedial to oversee a portfolio of stressed, delinquent, and restructured SME relationships. You will drive recoveries, manage remedial actions, and ensure compliance with credit policies and regulatory standards, while engaging customers and coordinating with Credit, Collections, and Legal teams.

The role emphasizes customer discussions, debt counselling, and negotiating repayment plans, with a focus on minimizing losses and improving

Qualifications

• Bachelor's Degree in Finance, Accounting, Business Administration, Economics, or a related discipline.
• Professional qualifications in Credit, Risk Management, or Banking would be an advantage.

Responsibilities

• Manage and support a portfolio of SME customers within the past due, restructured, and remedial segments.
• Conduct regular customer interactions to assess business performance, cash flow position, and repayment capacity.
• Build and maintain strong customer relationships while balancing customer needs with the Banks risk appetite.
• Act as the primary liaison between customers and internal stakeholders including Credit, Collections, Operations, Legal, and Compliance.
• Support customer meetings, debt counselling sessions, and repayment negotiations.
• Maintain accurate records of customer engagements, commitments, and remedial action plans.
• Ensure adherence to the Banks policies, regulatory requirements, and Code of Conduct.
• Monitor overdue accounts and follow up on customer payment commitments to support collection efforts.
• Develop and implement appropriate remediation, restructuring, and recovery strategies for distressed accounts.
• Gather and analyze financial information required for restructuring assessments and credit reviews.
• Monitor compliance with approved repayment plans, restructuring terms, and customer commitments.
• Coordinate with relevant stakeholders to facilitate timely execution of restructuring and recovery actions.
• Escalate delinquent accounts and high-risk situations in a timely manner.
• Work towards minimizing credit losses and maximizing recoveries across the portfolio.
• Conduct periodic portfolio reviews and identify early warning signals of credit deterioration.
• Prepare account review notes, restructuring recommendations, and remedial proposals for management approval.
• Monitor portfolio performance, delinquency trends, DPD movement, covenant compliance, and customer conduct.
• Implement risk mitigation measures and ensure adherence to approved action plans.
• Support customer classification, provisioning, and regulatory reporting requirements where applicable.
• Ensure compliance with internal credit policies, governance frameworks, and regulatory standards.
• Maintain portfolio trackers, performance dashboards, and customer account records.
• Prepare periodic management reports, overdue summaries, recovery updates, and portfolio reviews.
• Collaborate closely with Credit Risk, Legal, Collections, Operations, and Compliance teams to achieve portfolio objectives.
• Contribute to departmental initiatives aimed at improving portfolio quality, recoveries, and operational efficiency.

Skills

Relationship management

Credit risk

Negotiation

Stakeholder management

Financial analysis

Customer engagement

Education

Bachelor's degree in Finance or related

Tools

MS Office

Portfolio reporting tools

Job description

Job Description:

About the Role

As a Relationship Manager - SME Remedial, you will be responsible for managing a portfolio of stressed, delinquent, and restructured SME relationships with the objective of maximizing recoveries, minimizing credit losses, and improving portfolio quality. The role focuses on customer engagement, remedial account management, restructuring support, collections, and recovery activities while ensuring compliance with the Banks credit policies, risk frameworks, and regulatory requirements.

What You Will Be Doing

Portfolio Management & Customer Engagement

• Manage and support a portfolio of SME customers within the past due, restructured, and remedial segments.
• Conduct regular customer interactions to assess business performance, cash flow position, and repayment capacity.
• Build and maintain strong customer relationships while balancing customer needs with the Banks risk appetite.
• Act as the primary liaison between customers and internal stakeholders including Credit, Collections, Operations, Legal, and Compliance.
• Support customer meetings, debt counselling sessions, and repayment negotiations.
• Maintain accurate records of customer engagements, commitments, and remedial action plans.
• Ensure adherence to the Banks policies, regulatory requirements, and Code of Conduct.

Collections, Recovery & Restructuring

• Monitor overdue accounts and follow up on customer payment commitments to support collection efforts.
• Develop and implement appropriate remediation, restructuring, and recovery strategies for distressed accounts.
• Gather and analyze financial information required for restructuring assessments and credit reviews.
• Monitor compliance with approved repayment plans, restructuring terms, and customer commitments.
• Coordinate with relevant stakeholders to facilitate timely execution of restructuring and recovery actions.
• Escalate delinquent accounts and high-risk situations in a timely manner.
• Work towards minimizing credit losses and maximizing recoveries across the portfolio.

Credit & Risk Management

• Conduct periodic portfolio reviews and identify early warning signals of credit deterioration.
• Prepare account review notes, restructuring recommendations, and remedial proposals for management approval.
• Monitor portfolio performance, delinquency trends, DPD movement, covenant compliance, and customer conduct.
• Implement risk mitigation measures and ensure adherence to approved action plans.
• Support customer classification, provisioning, and regulatory reporting requirements where applicable.
• Ensure compliance with internal credit policies, governance frameworks, and regulatory standards.

Reporting & Stakeholder Management

• Maintain portfolio trackers, performance dashboards, and customer account records.
• Prepare periodic management reports, overdue summaries, recovery updates, and portfolio reviews.
• Collaborate closely with Credit Risk, Legal, Collections, Operations, and Compliance teams to achieve portfolio objectives.
• Contribute to departmental initiatives aimed at improving portfolio quality, recoveries, and operational efficiency.

What Were Looking For

Minimum Qualification:

• Bachelors Degree in Finance, Accounting, Business Administration, Economics, or a related discipline.
• Professional qualifications in Credit, Risk Management, or Banking would be an advantage.

Minimum Experience:

• 7-10 years of banking experience, preferably within SME Banking, Credit Risk, Collections, Recoveries, or Remedial Management.
• Strong understanding of SME lending products, credit assessment, and risk management principles.
• Experience handling delinquent, restructured, and non-performing accounts.
• Proven track record in collections, recoveries, restructuring, and customer negotiations.
• Strong analytical skills with the ability to assess financial statements and cash flow performance.
• Knowledge of remedial account management and recovery strategies.
• Familiarity with regulatory requirements, credit policies, and governance frameworks.
• Strong stakeholder management and relationship-building skills.
• Excellent communication, negotiation, and problem-solving abilities.
• UAE banking experience is highly preferred.
• Proficiency in Microsoft Office applications and portfolio reporting tools.