Relationship Manager- Real Estate Trust Services

Mashreq; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Mashreq in Dubai invites an experienced Real Estate Banking professional to drive growth in the real estate portfolio across Dubai and Northern Emirates. You will solicit new relationships, review portfolios, ensure regulatory alignment, and collaborate with CSM/CSU on escalations while maintaining strong KYC and documentation standards.

The role requires 5–8 years of banking experience, solid product knowledge and proficiency with EDMS, FlexCube, Prism and RM referral systems.

Qualifications

• Graduate with 5–8 years of banking experience.
• Strong customer service and communication skills.
• Knowledge of real estate banking products and local regulations.
• Proficient with banking software such as EDMS, FlexCube, RM referrals, and Prism.
• Excellent time management and problem-solving abilities.

Responsibilities

• Target Real Estate customers in Dubai and Northern Emirates.
• Review and optimize existing portfolio profitability.
• Liaise with regulator, developers, and potential borrowers.
• Maintain documentation and monitor portfolio performance.
• Generate pipeline reports and cash flow forecasts.
• Handle inquiries on remittances; refer issues to CSU/CSM.
• Refer borrowing customers to RE coverage team.

Skills

Banking experience

Customer focus

Communication skills

Product knowledge

EDMS familiarity

Flex cube familiarity

Prism knowledge

Education

Bachelor's degree

Tools

EDMS

FlexCube

RM referral

Prism

Job description

Job Description

Job Purpose

To solicit new relationships. Establish relationship with the regulator. Manage and enhance the existing portfolio and increase revenue.

Key Result Areas

• Target Real Estate customers in Dubai and Northern Emirates.
• Review the existing portfolio in a timely manner and recommend appropriate action to enhance profitability.
• Deal with the Regulator, establish relationships with the developer and recommend potential borrowers to the coverage area to meet financial objectives.
• Implement and maintain complete control aspects i.e., documentation, informal market feedback to monitor the assigned portfolio effectively.
• Establish new initiatives with the Real Estate Regulator to increase revenue for the bank.
• Oversee day-to- day operation activities to ensure smooth functioning of the department.
• Check all reports generated by the different departments such as CAM and TOD on regular basis to ensure that there are no deviations / unauthorized Changes.
• Ensure that daily call reports are uploaded in Pulse.
• Share pipeline, call reports, cash flow forecast, KYC Reports with CSM.
• Handle inquiries regarding inward and outward remittances.
• Refer problem / serious complaints of processing centres (FTC, CPS, Branches, etc.) to CSU for resolution with the help of CSM.
• Refer borrowing customers to RE coverage team.

Knowledge, Skills and Experience

• Graduate with at least 5-8 years banking experience.
• Customer focused, effective interpersonal skills, good communication and writing skills.
• Good knowledge of products and operating systems (EDMS, Flex cube, RM referral, Prism, etc)
• Conversant with basic banking laws and local Real Estate regulations, etc.
• Quick decision-making and problem-solving abilities
• Excellent time management and attention to details
• Responsible, goal oriented and organized.

Requirements