Relationship Manager- Priority Banking

ADIB - Abu Dhabi Islamic Bank; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

ADIB - Abu Dhabi Islamic Bank in Dubai seeks a Relationship Manager for Priority Banking to attract and deepen affluent client relationships, offering the full range of banking products and tailored solutions. You will use a team-based approach to meet clients’ financial needs and drive growth.

Key responsibilities include acquiring new customers, cross-selling, and promoting Priority Banking services while ensuring risk controls and regulatory compliance.

Qualifications

• University degree or a recognized professional certificate.
• Experience of no less than three years in financial analysis, financial markets, investment, wealth management, or financial planning.
• Detailed knowledge of ADIB's Retail Banking products & services.
• Experience in sales, product development or wealth advisory to priority banking customers/retail.

Responsibilities

• Acquiring new to bank customers and generating new business via outbound marketing activities.
• Cross-selling and up-selling to increase team revenue and productivity.
• Promoting ADIB Priority Banking services across branches and channels.

Skills

Relationship management

Sales

Wealth advisory

Cross-selling

Education

University degree

Professional certificate

Job description

Job Description:

Role : Relationship Manager- Priority Banking

Location : Dubai

Role Purpose

To attract, deepen, grow and manage financial relationships with affluent clients, using full range of banking products and tools, utilizing a team-based approach to provide complete solutions to clients' financial needs.

Key Accountabilities of the role

Client/ Business Acquisition

• Generating of new business via out marketing activities, gold center contacts and existing network.
• Increasing team revenue and productivity by cross- selling and up-selling.
• Acquiring new to bank customers.
• Identifying new potential expansion locations.
• Converting in-bound and outbound leads to sales.
• Building a strong trust relationship with key customers.
• Maintaining a loyal pool of customers/alliances who refer potential customers.
• Carrying out the function(s) of promoting the financial products.
• Collection of the required information and data.
• Evaluation of the clients' ability and appetite to handle the risks (Risk Profile) and the detailed functions associated therewith.

2. Channels Cooperation

• Making referrals to other channels based on identified customer needs.
• Smoothly implementing of Priority Banking services across surrounding branches.

3. Management of service delivery

• Monitoring service levels for customer satisfaction
• Customer retention efforts with personal involvement in complaint resolution, account closures and inquiries.
• Getting ad-hoc customer feedback.

4. Control and Risk Mitigation

• Reviewing of credit applications
• Adhering to laid out processes and procedures
• Ensuring appropriate and adequate documentation
• Identifying trends of errors and proactively advice processes improvements

Specialist Skills / Technical Knowledge Required for this role

• University degree or a recognized professional certificate.
• Experience of no less than three years in the area of the financial analysis, financial markets, investment, wealth management, or financial planning.
• Detailed knowledge of ADIB's Retail Banking products & services.
• Experience in sales, product development or wealth advisory to priority banking customers/ retail.

HNIs

• Broad knowledge of ADIB's Retail Credit & Operational Policies & Procedures
• Specific Knowledge of UAE banking practices , regulations & risks
• UAE Financial Rules & Regulations Certification
• International Certificate in Wealth and Investment Management (Level 3)
• Risk in Financial Services Certification
• International Certificate in Advanced Wealth Management (Level 4)
• Good Knowledge of competitors in the local market
• Must have led a team of professionals
• Detailed knowledge of service standards
• Training & Presentation skills
• Computer Skills

Previous experience

Minimum (5) years of Related Banking experience in U.A.E

Requirements