Relationship Manager Coordinator

"BD SELECT"; Dubai; On-site; AED 183,000 - 258,000; Full time

Job summary

A leading company in the perfume sector is seeking a highly organized Relationship Manager Coordinator in Dubai. The role involves supporting client interactions, coordinating events, and performing market research. The ideal candidate has extensive experience in customer service and exceptional communication skills. This is a great opportunity to be part of a dynamic team focused on building strong client relationships.

Qualifications

• 5+ years of experience in client relations, account coordination, or customer service, preferably in the perfume industry.
• Strong interpersonal and communication skills, both written and verbal.
• Exceptional organizational skills with the ability to manage multiple priorities.

Responsibilities

• Assist the Relationship Manager in managing day-to-day client interactions.
• Coordinate client events, product launches, and promotional activities.
• Maintain accurate client records in CRM systems.

Skills

Interpersonal communication

Organizational skills

Customer service

Education

Bachelors degree in Business Administration, Marketing, Communications, or related field

Tools

CRM software

MS Office Suite

Job description

About the job Relationship Manager Coordinator

Role Overview

We are seeking a highly organized and proactive Relationship Manager Coordinator to join our dynamic team. This role is pivotal in supporting the Relationship Manager to build and maintain strong, enduring relationships with clients, partners, and stakeholders. The ideal candidate will be detail-oriented, possess excellent communication skills, and a customer service excellence.

Key Responsibilities :

• Client Relationship Support: Assist the Relationship Manager in managing day-to-day client interactions, ensuring timely follow-ups and addressing client inquiries with professionalism.
• Coordination & Communication: Act as a liaison between clients, sales teams, marketing, and production departments to facilitate seamless communication and service delivery.
• Data Management: Maintain accurate and up-to-date client records in CRM systems; generate reports on client activities, feedback, and sales performance.
• Event Planning: Coordinate client events, product launches, and promotional activities to enhance client engagement and brand loyalty.
• Market Research: Support the Relationship Manager by gathering market intelligence on customer preferences, competitor activities, and industry trends specific to the perfume sector.
• Problem Resolution: Assist in resolving client issues promptly, escalating matters when necessary to ensure customer satisfaction.
• Sales Support: Collaborate with sales teams to identify opportunities for upselling or cross-selling perfume products.
• Administrative Tasks: Handle scheduling, correspondence, and documentation related to client accounts and relationship management activities.

Qualifications and Experience:

• Bachelors degree in Business Administration, Marketing, Communications, or a related field.
• 5+ years of experience in client relations, account coordination, or customer service preferably within the cosmetic goods or fragrance industry.
• Strong interpersonal and communication skills, both written and verbal.
• Proficiency in CRM software and MS Office Suite.
• Exceptional organizational skills with the ability to manage multiple priorities simultaneously.
• Detail-oriented with a proactive approach to problem-solving.