Relationship Manager

Innovations Global; Umm Al Quwain; On-site; AED 120,000 - 150,000; Full time

Job summary

A company specializing in client relationships is seeking a B2B Relationship Manager to build and sustain strategic partnerships with businesses. The role involves understanding client needs, ensuring effective service delivery, and tracking performance metrics. Ideal candidates should have 3–7 years of experience in account management, strong communication skills, and familiarity with CRM tools like Salesforce. This position is based in Umm al-Quwain, UAE.

Qualifications

• 3–7 years of experience in B2B account management, customer success, or relationship management.
• Ability to manage multiple accounts and prioritize effectively.

Responsibilities

• Build and nurture long-term strategic relationships with businesses.
• Collaborate with internal teams to ensure client deliverables are met.
• Track and analyze client performance metrics and satisfaction KPIs.

Skills

Excellent communication

Negotiation skills

Presentation skills

Client-centric mindset

Strategic thinking

Education

Bachelor’s degree in business, Marketing, Communications, or related field

Tools

Salesforce

Job description

The B2B Relationship Manager is responsible for building, nurturing, and growing long-term strategic relationships with businesses. This role focuses on understanding client needs, driving customer satisfaction, and ensuring our offerings match exactly what their needs are.

Key Responsibilities

Client Relationship Management

• Ensuring strong communication and trust.
• Develop deep understanding of clients’ business models, goals, and challenges to provide tailored solutions.
• Ensure constant follow ups and meetings to ensure the most effective partnership.

Service Delivery & Support

• Collaborate with internal teams (Sales, Product, Operations, Marketing) to ensure client deliverables are met.
• Oversee onboarding and implementation processes for new partners.
• Address issues or escalations promptly to maintain a high level of service quality.
• Always ensure that you are there to support our partner.

Strategic Insights & Reporting

• Track and analyze client performance metrics, usage data, and satisfaction KPIs.
• Provide feedback to internal teams to influence product improvements and customer strategies.
• Prepare partner reports, presentations, and quarterly business reviews (QBRs).

Qualifications

• Bachelor’s degree in business, Marketing, Communications, or related field.
• 3–7 years of experience in B2B account management, customer success, or relationship management.
• Excellent communication, negotiation, and presentation skills.
• Ability to manage multiple accounts and prioritize effectively.
• Experience with CRM tool Salesforce

Key Competencies

• Client-centric mindset
• Strategic thinking
• Problem-solving and conflict resolution
• Data-driven decision making
• Collaboration and cross-functional coordination