Relationship Manager

Al Hadaf Travel & Tourism LLC; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading travel and tourism company in Dubai is looking for a proactive Relationship Manager. You will maintain strong client relationships, support the sales team, and ensure excellent service delivery. The ideal candidate has experience in real estate, strong communication skills, and a customer-focused approach. Offering a salary between 8000 to 12000 AED monthly.

Qualifications

• Proven experience as a Relationship Manager in a real estate developer.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Act as the primary point of contact for clients and investors.
• Build and maintain strong, long-term relationships with clients.
• Resolve client concerns and ensure high levels of customer satisfaction.
• Achieve and exceed sales targets and KPIs.

Skills

Excellent communication

Client-service orientation

Problem-solving ability

UAE real estate market knowledge

Fluency in Russian

Education

Bachelor’s degree in Marketing or related field

Tools

CRM tools

MS Office

Job description

We are seeking a proactive and customer-focused Relationship Manager to join our dynamic team at MAK Developers LLC, a subsidiary company of Al Hadaf Travel & Tourism LLC. The ideal candidate will be responsible for maintaining strong relationships with clients, ensuring excellent service delivery, and supporting the sales team to achieve business targets.

Key Responsibilities

• Act as the primary point of contact for clients and investors.
• Build and maintain strong, long-term relationships with clients.
• Understand client needs and provide tailored property solutions.
• Coordinate with internal teams (sales, CRM, legal, finance) to ensure smooth execution of transactions.
• Manage the end-to-end customer journey from inquiry to handover.
• Resolve client concerns and ensure high levels of customer satisfaction.
• Assist in organizing site visits, presentations, and promotional events.
• Track leads, follow up on prospects, and support the sales team in closing deals.
• Maintain accurate client records and prepare regular status reports.
• Provide after-sales support and encourage referrals and repeat business.
• Achieve and exceed sales targets and KPIs set by the Head of Sales.
• Conduct viewings and manage the full sales cycle from lead to close.
• Prepare and ensure compliance with all sales documentation.

Salary

Salary: 8000 to 12000 AED

Skills

• Bachelor’s degree in Marketing, or a related field.
• Proven experience as a Relationship Manager or similar role in a real estate developer.
• Excellent communication, interpersonal, and negotiation skills.
• Strong client-service orientation and problem-solving ability.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in CRM tools and MS Office.
• UAE real estate market knowledge is a plus.
• Fluency in the Russian language.