Relationship Executive - General Insurance

Lifecare International Insurance Brokers LLC; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent insurance brokerage in Dubai is seeking a proactive Relationship Executive to enhance their General Insurance team. The role involves building strong client relationships, addressing inquiries, and providing tailored insurance solutions. The ideal candidate will excel in communication and problem-solving, with a passion for delivering exceptional customer service.

Qualifications

• Experience in client relationship management, preferably in insurance.
• Strong communication and interpersonal skills.
• Proactive problem-solving abilities.
• Ability to work independently and in a team.
• Detail-oriented with excellent organizational skills.
• Strong negotiation and influencing skills.
• Proven ability to meet performance targets.
• Familiarity with CRM software.
• Knowledge of general insurance products.
• Passion for outstanding customer service.

Responsibilities

• Establish and nurture strong client relationships to meet their insurance needs.
• Serve as the primary contact for clients, promptly addressing inquiries and resolving issues.
• Conduct regular follow-ups to assess client satisfaction and gather feedback.
• Collaborate with internal teams to deliver high-quality service.
• Educate clients on their insurance policies and coverage options.
• Identify opportunities for upselling additional insurance products.
• Prepare performance reports on client accounts for management.
• Stay informed on industry trends and regulations.
• Participate in training programs for skill enhancement.
• Contribute to marketing strategies to attract new clients.

Skills

Communication Skills

Customer Service Orientation

Problem-Solving Abilities

Time Management

Technical Proficiency

Tools

CRM software

Job description

We are looking for a proactive Relationship Executive to enhance our General Insurance team in Dubai, UAE. This key role involves building and maintaining strong client relationships, ensuring exceptional service and support. The successful candidate will manage client accounts, address inquiries, and provide tailored insurance solutions. Your ability to communicate effectively and foster rapport will be crucial in driving client satisfaction and retention while supporting our organization's growth.

Responsibilities

1. Establish and nurture strong client relationships to meet their insurance needs.
2. Serve as the primary contact for clients, promptly addressing inquiries and resolving issues.
3. Conduct regular follow-ups to assess client satisfaction and gather feedback.
4. Collaborate with internal teams to deliver high-quality service.
5. Educate clients on their insurance policies and coverage options.
6. Identify opportunities for upselling additional insurance products.
7. Prepare performance reports on client accounts for management.
8. Stay informed on industry trends and regulations.
9. Participate in training programs for skill enhancement.
10. Contribute to marketing strategies to attract new clients.

Preferred Candidate

1. Experience in client relationship management, preferably in insurance.
2. Strong communication and interpersonal skills.
3. Proactive problem-solving abilities.
4. Ability to work independently and in a team.
5. Detail-oriented with excellent organizational skills.
6. Strong negotiation and influencing skills.
7. Proven ability to meet performance targets.
8. Familiarity with CRM software.
9. Knowledge of general insurance products.
10. Passion for outstanding customer service.

Skills

• Communication Skills: Strong verbal and written skills to effectively engage with clients and teams.
• Customer Service Orientation: A focus on client satisfaction and responsiveness to their needs.
• Problem-Solving Abilities: Quick identification of issues and development of practical solutions.
• Time Management: Ability to prioritize tasks and manage multiple accounts efficiently.
• Technical Proficiency: Familiarity with CRM software and digital tools for client management.