Registration Assistant

Zayed University; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading educational institution in Dubai seeks a Registration Assistant to provide administrative support to the Admissions & Registration Department. The role involves responding to queries, managing communications, and assisting with registrations and forms. Candidates should have a Higher Diploma, customer service experience, and bilingual skills in Arabic and English. Attractive benefits include a tax-free salary, housing, and healthcare.

Benefits

Competitive tax-free salary

Cash housing

Annual vacation airline tickets

Educational subsidies for children

Healthcare for employee and family

Qualifications

• 0-1 year experience working on a team and in a customer service position preferred.
• Comfortable with technology.
• Familiar with UAE culture.

Responsibilities

• Respond to queries from students, families, and staff.
• Manage in-person, phone, and email queries.
• Assist with processing Registrar’s Office forms.
• Perform administrative duties including typing and filing.
• Help organize special events like new student orientation.

Skills

Customer service

Team collaboration

Bilingual (Arabic and English)

Familiarity with educational environment

Education

Higher Diploma

Job description

Overview

The Opportunity

The Office of Academic Services is seeking a Registration Assistant who will provide general administrative assistance to the Admissions & Registration Department and other Student Affairs departments. The incumbent will provide accurate and effective responses to queries of students, families, faculty, staff, and the general public regarding the services of the Admissions & Registration Department and Student Affairs. The incumbent will provide efficient support to the Admissions & Registration Department services.

Responsibilities

• Information Desk - Responds to queries of students, families, faculty, staff and general public with correct information, direction for service, and when applicable, provides that service.
• Manages the in-person, phone, mail and e-mail queries in the most effective way. Ensures that line-ups are managed appropriately.
• Ensures accurate completion of Registrar’s Office forms for processing by the department. Assists with processing of forms as required.
• May contact students and parents to obtain crucial information (e.g. call parents of absent or tardy students to ascertain reasons).
• Performs administrative duties such as typing, filing, attending to all telephone calls, receiving students and other visitors to the department, and handling all department mail – both incoming and outgoing.
• Contributes to delivery and organization of special events such as new student orientation at the beginning of each semester.
• Assists with Class Schedule and Course Registration tasks assigned by the Registrar’s Office as required.
• Receives medical reports and gives to Registration Officer responsible for attendance.
• Participates as required in various projects presented by Student Services.

Requirements

Must possess a higher Diploma from an accredited institution and 0-1 year experience working on a team and in a customer service position preferred or an equivalent combination of education and experience.

Other essential requirements:

• Familiar with an educational environment & UAE culture preferred.
• Comfortable with technology.
• Bilingual - Arabic and English.

Benefits

The University’s benefits package is highly attractive, with competitive salaries free of tax in the U.A.E., Cash housing, annual vacation airline tickets for the employee and immediate family, educational subsidies for children, and healthcare is provided to the employee and sponsored family members.

While we appreciate all applications, you will be contacted only if you are selected for an interview.

For any inquiries or issues, please contact [e-mail]