Regional Head of MCL – IMEA

Careers at UAE; Dubai; On-site; AED 367,242 - 550,863; Full time

Job summary

Careers at UAE is seeking a Regional Head of MCL for the Dubai region. This key role involves leading the MCL organization with full P&L accountability, ensuring operational excellence, and achieving business targets. The candidate will build a high-performing team, drive transformational agendas, and enhance customer experience.

The ideal candidate must have strong experience in Contract Logistics, proven leadership capabilities, and a track record driving growth in a competitive market. This position represents a crucial opportunity within a diverse and inclusive workplace.

Qualifications

• Strong experience in Contract Logistics and Warehousing.
• Proven track record in driving P&L accountability.
• Experience in leading teams in a global MNC environment.

Responsibilities

• Lead E2E MCL organization with P&L accountability.
• Drive operational standards and customer experience improvements.
• Build and sustain a capable organization for MCL.

Skills

Leadership

P&L Management

Operational Excellence

Customer Experience

Contract Logistics

Growth Strategy

Job description

Regional Head of MCL – IMEA

Opportunity

To lead E2E MCL organization for MCL with full responsibility for the region, including P&L accountability, cost ownership and customer experience, for delivering operational excellence in the assigned region. Ensure the achievement of established business targets. Build a high performing team and manage, coach and provide leadership for this team. This, including supervision of operations procedures and commercial activities including new business development and implementation. Drive continuous improvement across the Region.

P&L Ownership

• Create and deliver on the MCL Strategy for the region
• Drive all the financial metrics for all the MCL Products (WND, Cold Store, MM and E-fulfilment) in the region
• Review commercial pipeline management and drive topline growth
• Review investment decisions and follow up on the same
• Growth target setting and follow-up

Drive Operational outcomes

• Ensure Operations team drives proactive customer support for a seamless customer experience in cross-functional teams, and across the region
• Mobilize stakeholders, including vendors and across functions, to take necessary actions to improve delivery experience according to strategy
• Drive Standards & Operational Excellence through standardization
• Drive transformational agenda toward digitalization and standardization

Develop and sustain a capable organization

• Build a capable and engaged team with strong knowledge of MCL products and local markets
• Coach and develop the regional MCL leadership team
• Manage performance and ensure targets are met
• Accountable to own, create, maintain and test a business continuity plan for critical customer processes in all products in scope. Orchestrate all local functions towards delivering customer critical services in the event of an incident

Accountable for

• MCL Regional Strategy
• Regional P&L accountability
• Business Turnover
• Customer satisfaction
• Staffing and development of local team

Critical Competencies

Strong working experience in Contract Logisitics, Warehousing, 3PL. Ability to drive growth agenda and own it.

Experienced & strategic people leader. Global MNC experience.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.