Regional Academic Services Consultant

Cengage Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global education technology company is looking for a Regional Academic Services Consultant in Dubai. The role entails providing training and support for English Language Teaching programs, developing professional development initiatives, and collaborating with sales teams. The ideal candidate should have a degree or equivalent experience, and strong skills in communication and training. This position directly impacts customer success and program implementation.

Qualifications

• Experience educating or training with a strong background in English Language Teaching.
• Ability to deliver training in both face-to-face and online formats.
• Proactive and adaptable mentality to ensure customer success.

Responsibilities

• Provide training and ongoing support to key customers.
• Develop and deliver professional development and training.
• Consult with customers to support successful program implementation.

Skills

Experience in English Language Teaching

Training delivery in various formats

Strong communication skills

Ability to tailor content to diverse audiences

Collaborative mentality

Education

Degree educated or equivalent experience

Job description

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values inclusion, engagement, and discovery

The Regional Academic Services Consultant is a meaningful role that ensures that our flagship English Language Teaching programs are implemented consistently and effectively by customers across the region. This role supports regional sales and marketing goals to deliver training, support product promotion and implementation, and ensure long-term customer success.

Our ambition is that every classroom experiences the National Geographic Learning promise to bring the world to the classroom and the classroom to life through their chosen program.

What you'll do :

• Provide training and ongoing support to key customers to ensure strong results with National Geographic Learning programs
• Develop and deliver professional development and training for flagship programs, delivered in-person and at scale through multiple formats
• Leverage existing global training and implementation materials, while creating and sharing new resources as needed
• Consult with customers to support successful program implementation
• Develop new materials and content, including resources such as lesson plans and correlations to support successful implementation at key accounts
• Support sales colleagues with curriculum needs, product-customer fit, and opportunities for program implementation and sales support, including support with documentation and proposals.
• Represent the company at customer events, speaking on product and relevant educational topics that are aligned with company goals.
• Deliver effective internal training and support to our sales teams and business partners in the region.
• Collect customer and partner feedback to improve onboarding, training curricula, and services.
• Use global, standardized qualitative and quantitative tools, including surveys and interviews, to measure the effectiveness of training.
• Find opportunities for efficacy studies and other research to refine training materials and provide content for marketing and promotion.

Skills you'll need :

• Degree educated or equivalent experience
• Experience educating or training with a strong background in English Language Teaching with a deep understanding of classroom practice.
• Ability to deliver training in both face-to-face and online formats.
• Skilled at tailoring content to diverse audiences.
• A collaborative mentality.
• Strong communication skills.
• The ability to partner effectively with sales, marketing, and academic colleagues are essential.
• Proactive, adaptable, and motivated to ensure customers achieve long-term success with National Geographic Learning programs.

Cengage Group EMEA is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.