Recreation Supervisor — Luxury Club & Events

Wasl Asset Management Group; Abu Dhabi; On-site; AED 134,000 - 223,000; Full time

Job summary

Viya is seeking a Recreation Supervisor to lead the day-to-day operations of the club’s recreational facilities, ensuring exceptional service in a safe, engaging, and well-maintained environment for members and guests. Reporting to the Assistant Country Club Manager, this role oversees guest-facing teams, incident management, coaching, and training to uphold Viya's standards across all recreational areas.

You will plan programmes and events, drive revenue through upselling and engagement, and

Qualifications

• Proven experience in a supervisory role within hospitality, leisure, or recreation.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• High attention to detail with a proactive approach to problem-solving.
• Ability to remain calm and professional under pressure.
• Guest-focused mindset with a passion for delivering exceptional service.
• Operational planning and coordination skills.
• Ability to analyse performance data and drive improvements.
• Experience managing multi‑department teams.

Responsibilities

• Oversee daily opening and closing procedures across all recreation areas, ensuring operational readiness.
• Ensure facilities meet high standards of cleanliness, safety, and functionality.
• Supervise and support Kids Club, Lifeguards, Reception, and Housekeeping teams.
• Act as department Duty Manager in absence of senior management.
• Lead, motivate, and develop team members through coaching and performance management.
• Identify training needs and implement development initiatives.
• Deliver a seamless, high-quality member experience and proactive engagement.
• Build strong member relationships and resolve feedback or complaints.

Skills

Supervisory experience

Leadership

Communication

Attention to detail

Calm under pressure

Guest-focused service

Operational planning

Data-driven improvements

Multi-department leadership

Job description

Viya is seeking a Recreation Supervisor to lead the day-to-day operations of the club’s recreational facilities, ensuring exceptional service in a safe, engaging, and well-maintained environment for members and guests. Reporting to the Assistant Country Club Manager, this role oversees guest-facing teams, incident management, coaching, and training to uphold Viya's standards across all recreational areas.

You will plan programmes and events, drive revenue through upselling and engagement, and