Recreation Receptionist

Rotana Hotel Management Corporation PJSC; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Ras Al Khaimah is seeking a dynamic Female Recreation Receptionist. You will manage reservations and ensure a welcoming atmosphere. Ideal candidates have a diploma in hospitality and strong communication skills. Join a multicultural team and thrive in a fast-paced environment.

Qualifications

• Previous work experiences within a hotel are essential.
• Must be customer-driven and able to work under pressure.

Responsibilities

• Oversee all reservations, payments, and tracking procedures.
• Issue and retrieve locker keys and towels.
• Promote classes, activities, and services offered.
• Assist in ensuring safety procedures are followed.
• Maintain cleanliness and order of locker facilities.

Skills

Excellent guest service skills

Strong interpersonal abilities

Good written and verbal English communication skills

Ability to handle complaints

Computer skills

Education

Diploma/degree in hospitality

Job description

Job Description

We are currently looking for dynamic, and self motivated female Recreation professionals who want to move their careers forward.

As a Recreation Receptionist you are responsible to ensure that all health club reception responsibilities are carried out in an efficient and timely manner, whereby your role will include key responsibilities such as-

• Oversee all reservations, payment and tracking procedures, established for the pool, beach and recreation facilities as required
• Create a warm welcome and a friendly atmosphere
• Issue and retrieve locker keys and towels before and after use
• Promote all classes, activities and services that are offered within the club
• Post charges in micros that may incurred by guests and members and carry out correct accounting procedures
• Assist the Fitness Instructor in ensuring that all members and guests follow safety procedures, rules and regulations
• Periodically check on the cleanliness and order of the locker facilities
• Ensure all the reception area is tidy and clean and that all materials e.g. towels, newspapers, magazines and advertising material is readily available
• Encourage sales through full product and price knowledge of offered and available facilities

Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality with previous work experiences within a hotel. Good written and verbal English communication skills and strong interpersonal abilities are essentials. Computer skills are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven with excellent guest service skills and the ability to handle complaints. You are a positive, smiley individual with a sportive, outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

• Understanding the job
• Teamwork
• Taking Responsibility
• Recognising Differences
• Adaptability
• Customer Focus