Recreation Receptionist

Al Ain Rotana; Abu Dhabi Emirate; On-site; AED 60,000 - 120,000; Full time

Job summary

A premier hospitality venue in Abu Dhabi is seeking a female Recreation Receptionist. In this role, you will oversee reservations, promote services, and ensure a welcoming atmosphere for all guests. The ideal candidate should have a hospitality background, excellent communication skills, and a passion for customer service. This position involves teamwork and a fast-paced environment.

Qualifications

• Previous experience in a hotel environment is essential.
• Good written and verbal English communication skills.

Responsibilities

• Oversee reservations and payment procedures for recreation facilities.
• Create a welcoming atmosphere for guests.
• Promote classes and services offered within the club.

Skills

Guest service skills

Interpersonal abilities

Computer skills

Education

Diploma / degree in hospitality

Job description

We are currently looking for dynamic, and self motivated female Recreation professionals who want to move their careers forward. As a Recreation Receptionist you are responsible to ensure that all health club reception responsibilities are carried out in an efficient and timely manner, whereby your role will include key responsibilities such as:

• Oversee all reservations, payment and tracking procedures, established for the pool, beach and recreation facilities as required
• Create a warm welcome and a friendly atmosphere
• Issue and retrieve locker keys and towels before and after use
• Promote all classes, activities and services that are offered within the club
• Post charges in micros that may incurred by guests and members and carry out correct accounting procedures
• Assist the Fitness Instructor in ensuring that all members and guests follow safety procedures, rules and regulations
• Periodically check on the cleanliness and order of the locker facilities
• Ensure all the reception area is tidy and clean and that all materials e.g. towels, newspapers, magazines and advertising material is readily available
• Encourage sales through full product and price knowledge of offered and available facilities

Skills

Education, Qualifications & Experiences

You should ideally have a diploma / degree in hospitality with previous work experiences within a hotel. Good written and verbal English communication skills and strong interpersonal abilities are essentials. Computer skills are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven with excellent guest service skills and the ability to handle complaints. You are a positive, smiley individual with a sportive, outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

• Understanding the job
• Teamwork
• Taking Responsibility
• Recognising Differences
• Adaptability
• Customer Focus