Receptionist ( Spanish Speaker)

MIRA CONSTRUCTION L.L.C; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury service provider in Dubai seeks an experienced Receptionist to ensure a welcoming front desk experience. Responsibilities include managing check-ins and bookings, handling inquiries, and maintaining high standards of hospitality. The ideal candidate should have a graduate degree, at least 2 years of experience in a luxury gym environment, and proficiency in CRM systems. This role demands effective communication and a professional demeanor.

Qualifications

• Graduate degree required.
• Minimum 2 years of experience in a luxury gym environment.
• Experience using a CRM or membership management system is mandatory.

Responsibilities

• Greet members and guests in a friendly and professional manner.
• Handle check-ins, check-outs, and membership validations.
• Respond promptly to phone calls, WhatsApp messages, and emails.
• Manage booking schedules for classes and sessions.

Skills

Luxury service standards

Customer service

CRM usage

Effective communication

Education

Graduate degree

Training in customer service or hospitality

Tools

CRM system

Job description

The Receptionist ensures a warm, welcoming, and professional front desk experience for all members and guests. This role is responsible for managing check-ins, handling inquiries, updating the CRM system, and performing essential administrative tasks. The ideal candidate must be presentable, energetic, and experienced in delivering luxury service standards.

2. KEY RESPONSIBILITIES. Front Desk Operations

• Greet members and guests in a friendly and professional manner.
• Handle check-ins, check-outs, and membership validations.
• Respond promptly to phone calls, WhatsApp messages, and emails.
• Manage booking schedules for classes, personal training sessions, and facility usage.

B. Customer Service

• Provide accurate information about gym services, memberships, and facilities.
• Assist members with queries, concerns, and service-related requests.
• Maintain a consistently high standard of hospitality and guest experience.

C. CRM & Administrative Tasks

• Enter and update member information in the CRM system.
• Process new memberships, renewals, and session packages.
• Maintain records, forms, and prepare daily reports.
• Handle cash and card payments when required.

D. Facility Support

• Ensure the front desk and lobby areas remain clean, organized, and presentable.
• Coordinate with the cleaning team and gym supervisor regarding facility needs.
• Report equipment or facility issues promptly.

3. QUALIFICATIONS & REQUIREMENTS Education

• Graduate degree required.
• Additional training in customer service or hospitality is an advantage.

• Minimum2 years of experiencein aluxury gym environment.
• Experience using aCRM or membership management system (mandatory).