Receptionist (Russian Speaker) - Franchise

Hilton; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a Receptionist to provide exceptional reception services. The ideal candidate will have experience in customer-focused roles and excellent communication skills, including proficiency in Russian. This position offers housing and transportation allowances, as well as medical insurance.

Benefits

Housing Allowance

Transportation Allowance

Service Charge

Medical Insurance

Air Ticket Allowance

Qualifications

• Previous experience in a customer-focused industry.
• Commitment to delivering a high level of customer service.
• Excellent grooming standards.

Responsibilities

• Provide reception services to Guests to contribute to an exceptional experience.
• Achieve positive outcomes from Guest queries.
• Maximize room occupancy using up-selling techniques.

Skills

Customer-focused communication

Positive attitude

Teamwork

Customer service

Russian Speaking

Education

High school certificate or equivalent

Job description

Job Requirements

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments, as necessary

Qualifications

Work Experience

• Previous experience in a customer-focused industry
• Completed high school certificate or equivalent
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Ability to work on your own and as part of a team
• Russian Speaker

Benefits

• Housing Allowance
• Transportation Allowance
• Service Charge
• Medical Insurance
• Air Ticket Allowance

Disclaimer

This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.