Receptionist - Russian/Arabic Speaker

PALAZZO VERSACE DUBAI; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Front Desk Associate to provide exceptional service to guests upon arrival and during their stay. The ideal candidate will have front desk experience in a 5-star hotel, be knowledgeable in hotel management, and be fluent in Russian, Arabic, and English. This role requires attention to detail and exceptional guest interaction skills.

Qualifications

• Minimum of 2 years front desk experience in a 5-star hotel.
• Must have strong guest service skills.

Responsibilities

• Welcome guests and perform check-in efficiently.
• Handle payments and close guest bills correctly.
• Assist guests with any requirements during their stay.

Skills

Guest service skills

Fluency in Russian

Fluency in Arabic

Fluency in English

Education

Secondary Education/Degree in hotel management

Tools

Microsoft Office

Opera (Front Office Applications)

Job description

JOBS SUMMARY

Main duties/responsibilities:

• Give a warm and engaging welcome to guests on arrival and perform guest check-in
• Take payment from guests on departure and close their bills correctly
• Be efficient in assisting guests throughout their stay with any requirements
• Sell rooms to walk-in guests at the maximum rate possible
• Logs and keep the immediate supervisor fully informed of all challenges, negative feedbacks or unusual matters of significance
• Maintain their cash float, take full responsibility for it ensuring that it is balanced at all times

CANDIDATE PROFILE

• Secondary Education/Degree in hotel management
• 2 years front desk experience in a 5 star Hotel
• Knowledge of basic Microsoft Office applications
• Knowledge of Opera (Front Office Applications)
• Fluency in written and spoken Russian/Arabic & English