Receptionist - Russian/Arabic Speaker

PALAZZO VERSACE HOTEL L.L.C; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Front Desk Agent to warmly welcome guests, assist them throughout their stay, and manage check-ins and check-outs. Candidates should have a hotel management degree, 2 years of front desk experience in a 5-star hotel, and be fluent in Russian, Arabic, and English. The role requires efficiency in guest assistance and cash handling.

Qualifications

• 2 years front desk experience in a 5-star Hotel.
• Proven ability to assist guests efficiently and handle inquiries.

Responsibilities

• Welcome guests upon arrival and perform check-in.
• Process payments and ensure bills are correct.
• Assist guests throughout their stay.

Skills

Fluency in Russian

Fluency in Arabic

Fluency in English

Customer service skills

Education

Secondary Education/Degree in hotel management

Tools

Microsoft Office

Opera (Front Office Applications)

Job description

JOB SUMMARY

Main duties/responsibilities:

• Give a warm and engaging welcome to guests on arrival and perform guest check-in

• Take payment from guests on departure and close their bills correctly

• Be efficient in assisting guests throughout their stay with any requirements

• Sell rooms to walk-in guests at the maximum rate possible

• Logs and keep the immediate supervisor fully informed of all challenges, negative feedbacks or unusual matters of significance

• Maintain their cash float, take full responsibility for it ensuring that it is balanced at all times

CANDIDATE PROFILE

• Secondary Education/Degree in hotel management

• 2 years front desk experience in a 5 star Hotel

• Knowledge of basic Microsoft Office applications

• Knowledge of Opera (Front Office Applications)

• Fluency in written and spoken Russian/Arabic & English