Receptionist [Only Arabic Speaker- Al Ain ]

Redford Recruiters; Abu Dhabi Emirate; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading Repair & Maintenance Services provider in Al Ain is seeking a bilingual Arabic Receptionist to manage client interactions, schedule appointments, and support field technicians. Ideal candidates should have 1–3 years of relevant experience, strong organizational skills, and proficiency in Arabic and English. This role offers a supportive work environment with comprehensive benefits, including visa sponsorship, accommodation, and medical insurance.

Benefits

Visa provided

Accommodation provided

Medical Insurance

Other benefits as per UAE Labor Law

Qualifications

• 1–3 years of experience in a receptionist or customer service role.
• Ability to multitask in a high-pressure environment.
• Willingness to work flexible hours, including weekends.

Responsibilities

• Greet clients and visitors with professionalism.
• Handle incoming calls and emails, routing inquiries accurately.
• Schedule service appointments and coordinate with technicians.
• Maintain and update client records and service logs.
• Prepare daily reports on service summaries and client feedback.

Skills

Native-level proficiency in Arabic

Advanced fluency in English

Strong organizational skills

Excellent communication skills

Proficiency in Microsoft Office Suite

Education

Bachelor's degree or diploma in Business Administration or Hospitality

Tools

CRM or scheduling software

Job description

Posting Title: Arabic Receptionist [Al Ain]
Industry: Repair / Maintenance Services
Salary: AED 1,600+ Visa + Insurance + Accommodation
Work Experience: 1–3 years

Summary

We are seeking a bilingual Arabic Receptionist to join our dynamic Repair & Maintenance Services team in Al Ain. This role is critical in ensuring seamless day-to-day operations by serving as the first point of contact for clients, technicians, and internal stakeholders. The ideal candidate will combine strong communication skills with a professional demeanor to manage inquiries, schedule service appointments, maintain accurate records, and provide exceptional customer service in a fast-paced environment. As a key liaison between our field teams and clients, you will play a vital role in enhancing client satisfaction and operational efficiency. This position offers a supportive work environment with comprehensive benefits, including visa sponsorship, health insurance, and accommodation—ideal for professionals seeking growth within a reputable service organization.

Responsibilities

• Greet clients and visitors in person, via phone, and through digital channels with professionalism and courtesy.
• Handle incoming calls, emails, and messages promptly, accurately routing inquiries to the appropriate departments or technicians.
• Schedule and coordinate service appointments, ensuring optimal scheduling alignment with technician availability and client needs.
• Maintain and update digital and physical client records, service logs, and maintenance schedules with precision.
• Assist in the preparation of daily reports, including service summaries, client feedback, and technician performance metrics.
• Support field technicians by providing them with necessary documentation, work orders, and client details before site visits.
• Manage incoming and outgoing correspondence, including dispatching service confirmations, reminders, and follow-ups.
• Serve as a point of contact for client complaints or urgent requests, escalating issues appropriately and ensuring timely resolution.
• Collaborate with the operations team to ensure smooth workflow coordination between front office and field teams.
• Uphold confidentiality and data security standards in handling sensitive client and company information.

Requirements

• Bachelor’s degree or diploma in Business Administration, Hospitality, or a related field (preferred).
• Minimum 1–3 years of experience in a receptionist, customer service, or administrative role, preferably in service or maintenance industries.
• Native-level proficiency in Arabic (spoken and written); advanced fluency in English is required.
• Strong organizational and time management skills with the ability to multitask in a high-pressure environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM or scheduling software is a plus.
• Excellent interpersonal and communication skills with a professional, client-focused attitude.
• Ability to work independently and as part of a team in a fast-paced, service-oriented setting.
• Willingness to work flexible hours, including weekends and occasional overtime as needed.
• Valid UAE residence visa and work permit (or eligibility to obtain one through sponsorship).

Benefits

• Salary: AED 1600
• Visa provided
• Accommodation provided
• Medical Insurance
• Other benefits as per UAE Labor Law